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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Direct Brands, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Direct Brands, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1045 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||630|
|Total Closed Complaints||1045|
Type of Entity
Business ManagementMs. Deborah I. Fine, CEO Ms. Beth Agre, Senior Director, Legal & Business Affairs Ana Nizialek
Books - New Internet Shopping Mail Order & Catalog Shopping Video Tapes & Discs - Dealers Book, Compact Disc, & DVD Clubs
Alternate Business NamesArchitects & Designers Book Service B M G Music Behavioral Science Book Service Bertelsmann Direct North America Black Expressions BMG Book Planet Book-of-the-Month-Club Bookspan Children's Book of the Month Club Columbia House Columbia House Video Computer Books Direct Crafter's Choice Crossings Book Club Discovery Channel Book Club Doubleday Book Club Doubleday large print Early Childhood Teachers Equestrians Edge History Book Club Home Style Books (Country Homes & Gardens) Insightout Book Club Library of Science Library of Speech Pathology Literary Guild Literary Guild Select Military Book Club Mosaico Book Club Mystery Guild Book Club Nurse's Book Society One Spirit Book Club Outdoorsman's Edge Outdoorsman's Edge Book Club Quality Paperback Book Club Rhapsody Books Science Fiction Book Club Scientific American Book Club Smart Reader Rewards Smartreaderrewards.com Stephen King Library Stephen King Library The Columbia House Company The Good Cook The Literary Guild YESSolutions Your Music zooba.com
According to information supplied by the Company, Bookspan was formed as a result of a merger between Book of the Month and Double Day Book Club. The Bureau opened its file on Book of the Month in 1979.