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North Atlantic Marine Group of Virginia, LLC

Additional Locations

Phone: (703) 491-0800 2359 Research Court, Woodbridge, VA 22191 http://www.VirginiaYachts.com

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BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for North Atlantic Marine Group of Virginia, LLC include:

  • Failure to respond to 1 complaint filed against business

Factors that raised the rating for North Atlantic Marine Group of Virginia, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Additional Information

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BBB file opened: September 10, 2010 Business started: 01/23/2006 in VA Business incorporated: 01/23/2006 in VA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Stuart Pumpelly, Member/Manager
Contact Information
Principal: Mr. Stuart Pumpelly, Member/Manager
Business Category

Boat Dealers

Alternate Business Names
Virginia Yachts

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2359 Research Court

    Woodbridge, VA 22191 (703) 491-0800

  • THIS LOCATION IS NOT BBB ACCREDITED

    570 Harbor Side Street, Suite #101

    Woodbridge, VA 22191

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Complaint Detail(s)

7/12/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a Tige 22V wakeboard boat with extended warranty from Virginia Yachts (North Atlan Marine Group) . Around August of 2012, I filed a claim for an Electronic Control Module for the boat with ******* ********. North Atlantic Marine Group placed the order for the part and filed the necessary paperwork with ******* ********. In October or November of 2012, ******* ******** paid over $1700 to Virgina Yachts (North Atlantic Marine Group) and closed the claim. My point of contact ****** ******** has been evasive and avoiding my phone calls. On the rare times he has returned my calls, he has told me that he needed to get status on the part. At one point he informed me the part was on order and at the shop. When I tried to have him send the part to my personal mechanic, he simply did not return my emails or calls. After continuing to call, ****** wrote me a text and told me he was sorry that the part had not been ordered. When I asked him to simply send me the check, he said he would check to see what he could do. This was the last communication I had with him. This was on Feb. 19, 2013. Since then I continue to text, call and email on a daily basis even threatening small claims. I am currently in California on contract so filing a claim will be difficult at the time. However, I hope that this will prompt ****** to act appropriately and send the money or the part. I do have the receipt from ******* ******** for payment of the claim

Desired Settlement: I would like ****** ******** to call me. Then I would like ****** to send me a check for the amount paid so I can purchase the part or I would like to receive a brand new part (ECM Module) in the mail. At this point I would prefer the check because i do not trust North Atlantic to provide me with the correct part nor to provide me with a new part. Please note: The amount is an approximate amount as I did not have the receipt available at the time I filed this complaint.