This Business is not BBB accredited
North Atlantic Marine Group of Virginia, LLCAdditional Locations
Phone: (703) 491-0800 2359 Research Court, Woodbridge, VA 22191
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for North Atlantic Marine Group of Virginia, LLC include:
- Failure to respond to 1 complaint filed against business
Factors that raised the rating for North Atlantic Marine Group of Virginia, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Stuart Pumpelly, Member/Manager
Alternate Business NamesVirginia Yachts
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I purchased a Tige 22V wakeboard boat with extended warranty from Virginia Yachts (North Atlan Marine Group) . Around August of 2012, I filed a claim for an Electronic Control Module for the boat with ******* ********. North Atlantic Marine Group placed the order for the part and filed the necessary paperwork with ******* ********. In October or November of 2012, ******* ******** paid over $1700 to Virgina Yachts (North Atlantic Marine Group) and closed the claim. My point of contact ****** ******** has been evasive and avoiding my phone calls. On the rare times he has returned my calls, he has told me that he needed to get status on the part. At one point he informed me the part was on order and at the shop. When I tried to have him send the part to my personal mechanic, he simply did not return my emails or calls. After continuing to call, ****** wrote me a text and told me he was sorry that the part had not been ordered. When I asked him to simply send me the check, he said he would check to see what he could do. This was the last communication I had with him. This was on Feb. 19, 2013. Since then I continue to text, call and email on a daily basis even threatening small claims. I am currently in California on contract so filing a claim will be difficult at the time. However, I hope that this will prompt ****** to act appropriately and send the money or the part. I do have the receipt from ******* ******** for payment of the claim
Desired Settlement: I would like ****** ******** to call me. Then I would like ****** to send me a check for the amount paid so I can purchase the part or I would like to receive a brand new part (ECM Module) in the mail. At this point I would prefer the check because i do not trust North Atlantic to provide me with the correct part nor to provide me with a new part. Please note: The amount is an approximate amount as I did not have the receipt available at the time I filed this complaint.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.