BBB Accredited Business since
Phone: (717) 299-5641 View Additional Phone Numbers 1284 Roherstown Road, Lancaster, PA 17601
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A BBB Accredited Business since
BBB has determined that Brubaker, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The number is PA004191.
Type of Entity
Business ManagementMr. Don Brubaker, President Mr. Gerald Brubaker, Vice President Mr. Bruce Baker, Secretary/Treasurer
Bathroom Remodeling Electricians Heating & Air Conditioning Plumbers Appliances - Major - Parts & Supplies
1284 Roherstown Road
Lancaster, PA 17601
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Additional Phone Numbers
- (717) 299-9604 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Th company put in a new central air system in my home about five yrs ago and it has never worked correctly. Every year when it comes time turn the unit on it does not work and i have had to wait to get service done. There has not been a yr not one that this system has work when turned on i never complained i just want it fixed this year after the technician came out he said there should not be a charge since it never worked properly. Two weeks later i get a bill for 500 dollars when i called to dispute the bill i had to leave a message for management which called me back a week later. When they called me back the manager was extremely rude and said i have to pay the bill which i will if i don't he will have to take collection actions even after the fact is i was sold a faulty unit . It would have been nice if one year i can turn on my ac and it worked properly. I would not recommend this company to my worst enemy they should take responsibility for the inferior product.
Desired Settlement: I should not have to pay for something that has never been right
We are in receipt of the email notice of a complaint. We are reviewing *** ********'s account history and will have a response soon.
*** ********'s system was installed in September 2008. We responded to service calls in 2010, 2011, and 2012 for the unit not cooling. Each time the problem was caused by a low Freon refrigerant charge. We performed standard leak testing procedures, which include pressurizing the system with a detectable gas, and were unable to find a source of the leak. In 2012 we replaced parts of the refrigerant system as a precaution, even though we saw no sign of a problem with the original equipment. There was no cost to *** ******** for any of this work. In 2013 we received another call for the same problem. We suspected that some one was tampering with this unit so we installed locking caps on the ******** valves that provide access to the Freon in the refrigerant system. There was no charge made to *** ******** for this work. Since the locking caps were installed, there have been no low-Freon problems. The service call in 2014 was due to a non-functional control board. This board can fail due to lightning strikes, incoming power surges from the electric utility lines, or simply age. The unit is now over five years old and a failed control board is not an unusual problem. This was the first repair that *** ******** paid for. We believe this to be a common failure considering the age of the unit and as such do not feel a refund is due.
Sec./Treas., Brubaker, Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]