Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Ally Bank has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Ally Bank

              1100 Virginia Dr Ft Washington, PA 19034-3276

            • Ally Bank

              PO Box 951 Horsham, PA 19044-0951

            Business ProfileAlly Bank

            Bank
            Multi Location Business

            Contact Information

            1100 Virginia Dr

            Ft Washington, PA 19034-3276

            Get Directions
            Visit Website
            (866) 246-2265

            Customer Reviews

            1.13/5

            Average of 182 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            528 complaints closed in last 3 years

            153 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Ally Bank has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Ally Bank

                1100 Virginia Dr Ft Washington, PA 19034-3276

              • Ally Bank

                PO Box 951 Horsham, PA 19044-0951

              Location of This Business
              1100 Virginia Dr, Ft Washington, PA 19034-3276
              BBB File Opened:
              6/20/2006
              Years in Business:
              19
              Business Started:
              5/7/2004
              Business Incorporated:
              5/7/2004
              Licensing Information:
              • This company is not licensed as a residential lender and loan servicer in the state of California.
              Type of Entity:
              Corporation
              Business Management
              • Ms. Tammy Waite, Compliance Manager
              • Ms. Jodi Rourke, Manager
              Contact Information

              Principal

              • Ms. Jodi Rourke, Manager

              Customer Contact

              • Ms. Jodi Rourke, Manager
              Additional Contact Information

              Fax Numbers

              • (866) 699-2969
                Primary Fax
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              528 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/05/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Ally has continually suspended my account with no explanation for "security alerts" for the last two years. I have asked them WHAT I'm doing that's causing these. They don't even send the fraud alerts anymore, they just suspend my account and then always have the same explanation: "Unsecure Vendor." These are vendors (like recently ******) where Ally is saying "we've flagged this business as potentially unsafe to do business with." When I ask why they say they can't help. When I ask for an escalation or call back with explanation, they "can't escalate" concerns. I just need to know that my funds are safe. They have every penny my wife and I have in the world and they keep blocking us from using it with no explanation.
              Read More
              Read 527 More Complaints

              Customer Reviews

              182 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mandy H

              04/05/2024

              DO NOT BANK HERE!!!! I've been banking here for years, don't really use the account much, other than for savings and a paying a few bills. I sold my business and when I went to wire the money for my final payroll to 50+ employees, all my confirmations said the wire would go through by end of day. The website even said as long as wire was processed by 3 pm it would go through. I wire money all the time from other banks no issues. 24 hours later?!?!?!? Still "In Review". There was nothing they would do. Payroll had to wait and all my employees who depend on their pay had to wait another 3 days to receive their money. This was the most awful unprofessional experience. This is a really bad bank.
              Read 181 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.