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Midas

Additional Locations

Phone: (610) 791-4911 Fax: (610) 791-4969 View Additional Phone Numbers 3141 Lehigh St, Allentown, PA 18103 http://www.midas.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Midas include:

  • Failure to respond to 1 complaint filed against business

Factors that raised the rating for Midas include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 4

Additional Information

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BBB file opened: October 04, 2004 Business started: 01/01/1998 in PA Business incorporated: 01/01/1998 in PA
Type of Entity

Corporation

Business Management
Mr. David Schweizerhof, President/Owner
Contact Information
Principal: Mr. David Schweizerhof, President/Owner
Business Category

Auto Repair & Service Brake Service

Alternate Business Names
M.I.N. Corporation Midas Auto Service Experts

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1820 Macarthur Rd

    Whitehall, PA 18052

  • THIS LOCATION IS NOT BBB ACCREDITED

    2914 William Penn Hwy

    Easton, PA 18045

  • THIS LOCATION IS NOT BBB ACCREDITED

    3141 Lehigh St

    Allentown, PA 18103

  • THIS LOCATION IS NOT BBB ACCREDITED

    335 S West End Blvd

    Quakertown, PA 18951

  • 1
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Additional Phone Numbers

  • (215) 538-1095(Phone)
  • (610) 253-9070(Phone)
  • (610) 437-5091(Phone)
  • (610) 544-7272(Phone)
  • (215) 538-2570 (Fax)
  • (610) 253-9158 (Fax)
  • (610) 437-9417 (Fax)
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Complaint Detail(s)

2/11/2014 Problems with Product/Service
9/12/2013 Guarantee/Warranty Issues
7/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I brought my car using *** to have it towed to Midas at **** ****** ******* *********, PA ***** several weeks ago. The manager, **** at the store checked it and found that the tires are an issue and there were other issues. I authorized that he get the car fixed and running and I paid him for it. Then a few days later the car did not work again and I called **** again and he did some more fixing and then he said the car was fixed. Now a few days later, I went on errands and the car started to backfire and the engine is reving after putting your foot on the gas pedal and it basically wants to die out. I am 100% sick and I have a serious heart condition and diabetes and this aggrevation is not needed or wanted at all. The car is no longer able to be driven and I need a vehicle to drive so I can run my small business and take care of my medical and personal errands daily.

Desired Settlement: I am not sure why **** the Manager at Midas **** ****** ****** is lieing to me and cannot get this car repaired properly. Since he obviously cannot repair the car, I will probably have to go to another shop since it is out of warranty and I have no idea how to fix cars. I would appreciate all my credit card money paid to Midas be refunded as they cannot fix my car obviously.

Business Response:

We have been in contact with the customer.  We have his car at the ****** **. shop.  I have personally driven the vehicle.  We have not been able to duplicate the described problems.  We have found that the transmission is failing.  If the vehicle is driven 5-6 miles it will fail to go into over drive and the transmission will slip.  This slipping will cause the engine to "race" and the car will not accelerate.  I had a conversation about the transmission with the customer.  The services we have provided included a Pennsylvania Safety and emission test, brake work and the replacement of a fuel pump when his car failed to start.  Drivability problems have not been an issue.  The communication of the "slipping" problem were not clear.  Our test drives were never long enough to experience the transmission failure.  I have offered to have a *** technical representative review the work performed and drive the car to see if work performed and complaints about the performance are related.  I informed the customer that the *** technical representative was not available until July 9.  I inquired what the customer would like us to do while waiting for the *** representative to return.  The customer did not respond.  I expect *** to be at the shop the week of July 9 and we will again contact the customer. 

Note:  The customer has initiated a charge back for all work performed and we have responded to the credit card company as required.

 

 

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/6/2011 Problems with Product/Service
1