This business is not BBB accredited.

Bethesda Collision & Repair Center Inc.

Phone: (301) 654-3333 View Additional Phone Numbers 5202 River Rd, Bethesda, MD 20816

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Bethesda Collision & Repair Center Inc. include:

  • Failure to respond to 2 complaint(s) filed against business

Factors that raised the rating for Bethesda Collision & Repair Center Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bethesda Collision & Repair Center Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 01, 2001 Business started: 01/19/1977 in MD Business started locally: 01/19/1977 Business incorporated 10/05/2005 in MD
Type of Entity


Business Management
Mr. Gary F Tavennor, President
Contact Information
Principal: Mr. Gary F Tavennor, President
Business Category

Auto Repair & Service Brake Service Tire Retread & Repair Alternators & Generators - Auto Repair Auto Air Conditioning Auto Body Repair & Painting Auto Diagnostic Service

Alternate Business Names
Bethesda Automotive Services Inc Gary's Bethesda Motor Works

Additional Locations


    5202 River Rd

    Bethesda, MD 20816 (301) 654-3333


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/3/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I asked this company to provide me with a quote for noisy brakes. When I went to collect the car they said there was a charge of $95, I said that I would not be paying that as I was not told about it when the car was brought in, neither is there any signs up in the business saying that this was the case. The owner said I could pay half price $47.50 which I did. However I do not think I should have been charged anything.

Desired Settlement: I would like a refund of $47.50

5/8/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: About 4 years ago Bethesda Collision Center painted my car, a 1995 *******. It was very expensive (almost $2700) and I chose to use them because they claimed to provide a much better paint job than other, cheaper alternatives, and because the owner, **** ********, assured me that the paint job would last "for the life of the car." Rust is now showing through the paint in a number of spots on the roof and the hood, and I cannot get the company to address the problem. Several months ago I brought the car in, and an employee took pictures of the trouble spots and promised to show the pictures to **. ******** and have him get back to me. Since then I have called the shop repeatedly and sent numerous emails to **. ******** himself, but had only 1 response from **. ******** -- an email where he indicated that he might be willing to come to my apartment to look at the car. He did not do so, and since then has completely ignored my follow-up calls and emails. His employees have essentially told me that all they can do is tell **. ******** about my complaints and that beyond that, it is out of their hands.

Desired Settlement: I would like the company to either fix the paint job or compensate me for the fact that the paint job will need to be redone.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Bethesda Collision & Repair Center Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)