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Find a Location

Ed's USA Auto Rental has 1 locations, listed below.

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    Business ProfileforEd's USA Auto Rental

    Auto Renting and Leasing

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers auto rentals, storage and repair services. They also perform auto reconditioning services..

    Business Details

    Location of This Business
    303 N 12th St, Pottsville, PA 17901-2255
    BBB File Opened:
    6/5/1999
    Years in Business:
    41
    Business Started:
    1/1/1983
    Business Incorporated:
    4/9/1990
    Type of Entity:
    Corporation
    Alternate Business Name
    • Laurel Auto Reconditioning, Inc.
    Business Management
    • Mr. Christian Fenstermacher, Vice President
    Contact Information

    Customer Contact

    • Mr. Christian Fenstermacher, Vice President
    Additional Contact Information

    Fax Numbers

    • (570) 622-0388
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Renting a car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I starting financing a 2014 **** ******* from Ed’s starting on November 8, 2022. The inspection went out in February of 2023. The **** didn’t pass inspection, they said it needed tires, brakes, front driver side strut, a lower control arm on passenger side and in to Finish it off the alternator went. The business is blaming me for parts going bad. The only issue with that is that it’s all rusted and spray painted over with black spray paint. The vehicle was never “road worthy” before selling it and wasn’t relooked over before being sold it was used as a rental before hand. The business is trying to charge me $1,800 to get all this fixed and inspected. To me that’s not fair as the customer since I have driven the vehicle less than 8 thousand miles, before it was due for an inspection. I have found another garage to do the work cheaper but as of right now I’m being charged $65 /day for one of their rentals it’s been not driveable for almost a month now and I have spent over a grand on renting the rental while my vehicle is being fixed. To me I feel as if this is unfair to me as the customer wasting all of this money when the vehicle should’ve been road worthy before being sold. I have talked to many other mechanics and they also said as well that it shouldn’t have ever been sold this pay and they’re just scamming me for money. I just want to protect other people from getting scammed as well from such a horrible dealer.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cody H

    1 star

    03/05/2023

    This place is just going to steal your money and sell you beater cars and then say it’s your problem. All they want is your money will sell you rusted cars and spray paint the rust underneath so you don’t see it. They sell you vehicles that need work but won’t tell you anything and say they “looked over it” before they sell it which isn’t true at all I wouldn’t ever recommend anyone to even think about financing from them. They will say and do anything to get money out of you and blame you for the issue that should’ve been fixed before being sold.

    Local BBB

    BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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