BBB Accredited Business since

ExtremeTerrain.com

Phone: (800) 988-4605 Fax: (610) 251-0263 7 Lee Blvd, Malvern, PA 19355 http://www.extremeterrain.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business is an aftermarket automotive parts supplier.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that ExtremeTerrain.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for ExtremeTerrain.com include:

  • 5 complaint(s) filed against business

Factors that raised the rating for ExtremeTerrain.com include:

  • Length of time business has been operating
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

1 Customer Review on ExtremeTerrain.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: May 21, 2013 Business started: 02/01/2012 in PA Business started locally: 02/01/2012 Business incorporated 08/06/2012 in PA
Type of Entity

Corporation

Business Management
Mr. Steve Voudouris, President Mr. George Dietrich, Customer Service Manager Mr. Andrew Durant, Contact Center Director
Contact Information
Customer Contact: Mr. Andrew Durant, Contact Center Director
Principal: Mr. Steve Voudouris, President
Related Businesses
American Muscle
Business Category

Auto Parts & Supplies - New

Alternate Business Names
Turn 5, Inc.

Additional Locations

  • 7 Lee Blvd

    Malvern, PA 19355 (800) 988-4605

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/5/2016 Problems with Product/Service
3/30/2016 Problems with Product/Service
12/5/2015 Problems with Product/Service
11/3/2015 Delivery Issues
12/5/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Online they show this item costs $395.10 - buying direct from there website. When you click on the item to buy it costs $439 and the company will not honor the $395.10 price *** Off Road ******** Front Mid Width Bumper With Pre ... www.extremeterrain.com/************************************* $395.10 - ?In stock *** Off Road Crusader Mid Width PreRunner Front Winch Bumper (97-06 ... Front Winch Bumper is designed for use on 1997-2006 **** ******** ** models.

Desired Settlement: i want to be contacted and have this sold to me at $395.10

Business Response: Hi ******,
I'm very sorry to hear about the experience you had with us over this item. I know one of my supervisors reached out to you today to have this issue taken care of. If there is anything else you need or if you have any questions or concerns please feel free to reach out to me at any time. Your new order number for the bumper at the price of $370.01 is 4058146.

thank you,

MIKE J*******| CS FLOOR MANAGER
###-###-####
mike.j*******@turn5.com


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

****** *******


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on ExtremeTerrain.com
Positive Experience (0 reviews)
Negative Experience (0 reviews)
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