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Find a Location

CJ Pony Parts LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
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    Business ProfileforCJ Pony Parts LLC

    New Auto Parts
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.25/5stars

    Average of 79 Customer Reviews

    Customer Complaints

    120 complaints closed in last 3 years

    12 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/20/2022

    Years in Business: 39

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    CJ Pony Parts sells parts for Ford Mustangs, Ford F-Series, Ford Broncos, Chevy and GM Classic Trucks, as well as Jeep Wranglers and Gladiators. 

    Business Details

    This is a multi-location business.

    Find a Location

    CJ Pony Parts LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      7461 Allentown Blvd, Lower Paxton, PA 17112-3609
      BBB File Opened:
      10/20/2003
      Years in Business:
      39
      Business Started:
      1/1/1985
      Business Started Locally:
      1/1/1985
      Business Incorporated:
      4/18/1994
      Accredited Since:
      1/20/2022
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Donald Bowman, Vice President of Finance
      • Mr. Robert Fisher, COO
      • Michael P Large, President
      Contact Information

      Principal

      • Mr. Donald Bowman, Vice President of Finance
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      120 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/24/2023

      Complaint Type:
      Product Issues
      Status:
      Resolved
      On 05/17/23 I researched seat covers on line and found described in their posting, CJ Pony Parts, (*** ***** WHITE FULL SPORT STANDARD SEAT UPHOLSTERY)! On the site to order it gives you 6 choices and I choose the WHITE! Upon arrival I saw that they were in fact not white as advertised! Thus I called the company and was told that the color was the color of the 66 seat covers back then! I have included a picture of the seat covers next to mine and they are defiantly not WHITE, WHICH IS HOW THEY ARE ADVERTISED, and also emailed them reference the discrepancy! I was issued a return authorization number in an email but no shipping label! Thus I emailed them reference this issue! Was told by ********************* at CJ Pony Parts that I could use the shipping of my choice but I have to pay for SHIPPING! If it was my mistake reference the order then I would feel obligated to pay shipping but being the listing states WHITE ., in numerous places, and no where does it say that they are the color of the 66 seat colors! Thus I feel that CJ Pony Parts is obligated to pay for return shipping!!
      Read More

      Customer Reviews

      79 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Daniel S

      1 star

      03/26/2024

      My wheel order was fulfilled with two of the wrong wheels, getting this resolved was pretty difficult. For two weeks I was promised callbacks which I never received. I ultimately insisted on staying on hold until a manager could assist, which resulted in the correct wheels being sent. Thank you to that Manager, but shame on CJ's for such poor customer service. Overall I had to wait about 3 weeks to get the right wheels and make multiple trips to my tire retailer to have tires mounted. Not a $1700 experience.

      CJ Pony Parts LLC Response

      03/28/2024

      Hello Daniel We apologize for the experience you had when ordering CJ Pony Parts. We take customer feedback very seriously and strive to exceed expectations with our service, so we were disappointed to hear that yours wasn't up to standard. Please email me at ***************************. If I can assist you questions or concerns.

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