This Business is not BBB accredited

Waldorf Auto Outlet

Phone: (301) 645-7000 View Additional Phone Numbers 2183 Crain Highway, Waldorf, MD 20601

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Additional Information

top
BBB file opened: August 22, 2006 Business started: 06/01/1961
Type of Entity

Corporation

Business Management
Mr. Jeff O'Dell, General Manager
Contact Information
Principal: Mr. Jeff O'Dell, General Manager
Business Category

Auto Dealers - Used Cars

Alternate Business Names
Ken Dixon Subidiary

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2183 Crain Highway

    Waldorf, MD 20601

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

  • (301) 870-5978 (Fax)
Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

1/1/2015 Problems with Product/Service
4/5/2014 Problems with Product/Service
3/23/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 12/29/2013 I noticed proble** with noises coming from my car engine and the check engine light was flashing. I contacted Waldorf ***** ******** Service department and spoke with ****** ******, Asst Service Manager. I was advised to bring the car into the shop to be placed on their diagnostic machine. On 12/30/2013, I was told by **. ****** I had a transmission problem and I was faced with one of two options, a new engine or a rebuilt transmission. I opted to have the transmission rebuilt at a quotable cost of $980.00. I asked if the engine would need to be dropped for the transmission repair work and she stated yes. I was advised due to the holiday season the work could take several days to a week for completion. I contacted ****** on 12/31/2013 and she advised me they took out the engine and the car was on the rack awaiting the arrival of factory parts. I obtained a rental car from ********** Car Rental due to time-frame involved for repairs($342.00). On 1/8/2014, I received a call indicating the vehicle was ready for pick up. Upon arrival, **. ****** said she had personally checked the vehicle. The total cost for repairs $3471.79. On 1/9/2014 while in route to work I heard noises coming from engine. The vehicles dashboard lights began flashing and the emergency warning lights along with the stop engine, car overheating lights flashed. I pulled over and immediately contacted **. ****** at Waldorf ***** ********. I was told to bring the car in to the dealership. I advised **. ****** I was about 10 miles from the dealership and preferred to have the car towed. She stated if they determined the problem had nothing to do with the initial repairs that I would be responsible for the additional costs of towing plus costs of additional repairs. Upon their inspection, it was determined the coolant fan module needed to be replaced, cost $450. I contacted another repair shop to have the car reinspected. It was determined by them ***** Waldorf was responsible for the additional repair problems.

Desired Settlement: The additional repair costs of $257.05 plus cost of towing to and from Waldorf ***** on 1/9/2014. Re-inspection by independent repair shop revealed the throttle body bypass pipe was bent from the removal of engine/transmission. The RH Fan electrical plug was missing the rubber garment. There were 2 bolts loose in the lower frame and a tool was left in the fans electrical plug. In addition, the fuse box case cover was missing. Photos can be produced. Paperwork and invoice copies are available.

Business Response:

My name is **** *****

I am the Service Director at Waldorf ***** ********

Please forward me your repair bills from rental and other shop for my inspection

.my phone number is ###-###-####

11/19/2012 Problems with Product/Service