This Business is not BBB accredited
Waldorf Auto Outlet
Phone: (301) 645-7000 View Additional Phone Numbers 2183 Crain Highway, Waldorf, MD 20601
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- BBB does not have sufficient information to issue a rating on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Type of Entity
Business ManagementMr. Jeff O'Dell, General Manager
Auto Dealers - Used Cars
Alternate Business NamesKen Dixon Subidiary
THIS LOCATION IS NOT BBB ACCREDITED
2183 Crain Highway
Waldorf, MD 20601 Directions
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Additional Phone Numbers
- (301) 870-5978 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|1/1/2015||Problems with Product/Service|
|4/5/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: On 12/29/2013 I noticed proble** with noises coming from my car engine and the check engine light was flashing. I contacted Waldorf ***** ******** Service department and spoke with ****** ******, Asst Service Manager. I was advised to bring the car into the shop to be placed on their diagnostic machine. On 12/30/2013, I was told by **. ****** I had a transmission problem and I was faced with one of two options, a new engine or a rebuilt transmission. I opted to have the transmission rebuilt at a quotable cost of $980.00. I asked if the engine would need to be dropped for the transmission repair work and she stated yes. I was advised due to the holiday season the work could take several days to a week for completion. I contacted ****** on 12/31/2013 and she advised me they took out the engine and the car was on the rack awaiting the arrival of factory parts. I obtained a rental car from ********** Car Rental due to time-frame involved for repairs($342.00). On 1/8/2014, I received a call indicating the vehicle was ready for pick up. Upon arrival, **. ****** said she had personally checked the vehicle. The total cost for repairs $3471.79. On 1/9/2014 while in route to work I heard noises coming from engine. The vehicles dashboard lights began flashing and the emergency warning lights along with the stop engine, car overheating lights flashed. I pulled over and immediately contacted **. ****** at Waldorf ***** ********. I was told to bring the car in to the dealership. I advised **. ****** I was about 10 miles from the dealership and preferred to have the car towed. She stated if they determined the problem had nothing to do with the initial repairs that I would be responsible for the additional costs of towing plus costs of additional repairs. Upon their inspection, it was determined the coolant fan module needed to be replaced, cost $450. I contacted another repair shop to have the car reinspected. It was determined by them ***** Waldorf was responsible for the additional repair problems.
Desired Settlement: The additional repair costs of $257.05 plus cost of towing to and from Waldorf ***** on 1/9/2014. Re-inspection by independent repair shop revealed the throttle body bypass pipe was bent from the removal of engine/transmission. The RH Fan electrical plug was missing the rubber garment. There were 2 bolts loose in the lower frame and a tool was left in the fans electrical plug. In addition, the fuse box case cover was missing. Photos can be produced. Paperwork and invoice copies are available.
My name is **** *****
I am the Service Director at Waldorf ***** ********
Please forward me your repair bills from rental and other shop for my inspection
.my phone number is ###-###-####
|11/19/2012||Problems with Product/Service|