This Business is not BBB accredited

Waldorf Auto Outlet

Phone: (301) 645-7000 View Additional Phone Numbers 2183 Crain Highway, Waldorf, MD 20601


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BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Additional Information

BBB file opened: August 22, 2006 Business started: 06/01/1961
Type of Entity


Business Management
Mr. Jeff O'Dell, General Manager
Contact Information
Principal: Mr. Jeff O'Dell, General Manager
Business Category

Auto Dealers - Used Cars

Alternate Business Names
Ken Dixon Subidiary

Additional Locations


    2183 Crain Highway

    Waldorf, MD 20601


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Additional Phone Numbers

  • (301) 870-5978 (Fax)
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Complaint Detail(s)

1/1/2015 Problems with Product/Service
4/5/2014 Problems with Product/Service
3/23/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: On 12/29/2013 I noticed proble** with noises coming from my car engine and the check engine light was flashing. I contacted Waldorf ***** ******** Service department and spoke with ****** ******, Asst Service Manager. I was advised to bring the car into the shop to be placed on their diagnostic machine. On 12/30/2013, I was told by **. ****** I had a transmission problem and I was faced with one of two options, a new engine or a rebuilt transmission. I opted to have the transmission rebuilt at a quotable cost of $980.00. I asked if the engine would need to be dropped for the transmission repair work and she stated yes. I was advised due to the holiday season the work could take several days to a week for completion. I contacted ****** on 12/31/2013 and she advised me they took out the engine and the car was on the rack awaiting the arrival of factory parts. I obtained a rental car from ********** Car Rental due to time-frame involved for repairs($342.00). On 1/8/2014, I received a call indicating the vehicle was ready for pick up. Upon arrival, **. ****** said she had personally checked the vehicle. The total cost for repairs $3471.79. On 1/9/2014 while in route to work I heard noises coming from engine. The vehicles dashboard lights began flashing and the emergency warning lights along with the stop engine, car overheating lights flashed. I pulled over and immediately contacted **. ****** at Waldorf ***** ********. I was told to bring the car in to the dealership. I advised **. ****** I was about 10 miles from the dealership and preferred to have the car towed. She stated if they determined the problem had nothing to do with the initial repairs that I would be responsible for the additional costs of towing plus costs of additional repairs. Upon their inspection, it was determined the coolant fan module needed to be replaced, cost $450. I contacted another repair shop to have the car reinspected. It was determined by them ***** Waldorf was responsible for the additional repair problems.

Desired Settlement: The additional repair costs of $257.05 plus cost of towing to and from Waldorf ***** on 1/9/2014. Re-inspection by independent repair shop revealed the throttle body bypass pipe was bent from the removal of engine/transmission. The RH Fan electrical plug was missing the rubber garment. There were 2 bolts loose in the lower frame and a tool was left in the fans electrical plug. In addition, the fuse box case cover was missing. Photos can be produced. Paperwork and invoice copies are available.

Business Response:

My name is **** *****

I am the Service Director at Waldorf ***** ********

Please forward me your repair bills from rental and other shop for my inspection

.my phone number is ###-###-####

11/19/2012 Problems with Product/Service