BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Star Auto Mall, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Star Auto Mall, LLC include:
- 6 complaints filed against business
Factors that raised the rating for Star Auto Mall, LLC include:
- Response to 6 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||6|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Sunjay Sharma, President Mr. Harry Patel, Office Manager
Auto Dealers - Used Cars Auto Repair & Service
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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Additional Phone Numbers
- (610) 419-3222(Phone)
- (610) 419-9876(Phone)
- (877) 638-8606(Phone)
- (610) 419-1550 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I was pre-approved for a 2009 **** *******, I traded in my ***** ******** and paid the downpayment as agreed. I drove 89 miles to pick up the vehicle. I had the car for 26 days and I had still not heard from the company as to where to send my payment. I called them to inquire about the payment address and was told there was an issue with the finance company. At this point they told me they were having an issue with financing the car, but would call me back with the address shortly. I waited a week and called again. During this second call they informed me that they would be coming to pick the car up as they could not find approved financing. I begged them not to take my car as it was the only mode of transportation I had and I was 9 months pregnant. They threatened to call the police on me if I did not bring them the vehicle. I informed them that I was having a high risk pregnancy and would not be able to bring them the car so they agreed to come and pick it up. They sent three men in the middle of the night to pick up the ****. I asked them when and how I would get the car I traded in back and they stated that once they receive their vehicle and due a damage inspection on it, they would send me my title via mail and I could pick the ***** back up. I waited over a month for the title in the mail and then had to find transportation to go and get the ********. Then once I received the title back I had to pay to reregister the car I had already owned. During the reregistration process the notary had to contact star auto mall and ask what exemption to use as I did not purchase the vehicle I received it back. They informed her to use exemption 0, which does not exist so the title was rejected by the DOT. I had to then drive to ********** over 60 miles away to take care of the issue. I then had to pay again to redo the title and drive another 89 miles to ****** PA to a **** ******** agency to finally have the title done right. I then had to wait another month to get the new title.
Desired Settlement: I would like the fees for the reregistration costs of $187.50. I have forwarded all of the receipts to ***** at star auto who assured me he could take care of the costs. After waiting 2 weeks for a response from him I began to call him daily. I finally got him on the phone today 2/17/14 and was told they are refusing to repay my costs.
Problems with Product/Service
Read Complaint Details
Complaint: Purchased vehichle from star two months ago,they promised to fix the interior paneling for me. They failed to keep their promise. I went back to remind them and they said they will contact me in a week. Have not heard anything from them. I now have some issues with the vehichle that is still under warranty and they r giving me the run around. Very dissatisfied with the way they are handling my issues. I will never refer amyone to them again!
Desired Settlement: For them to follow thru with their promise and keep customers satisfied.
The above mentioned complaint has been resolved completely, customer is satisfied as we paid all the technical necessary expenses for the car (shocks, liner etc).
Problems with Product/Service
Read Complaint Details
Complaint: Hi, I purchased a 2011 Misubishi Galant from Star Auto Mall on Januay 4, 2013, since then I have two complaints about them. My sales person was ****. On a final walk thur of the car the key was left in the door as something they do there. And **** walk by and broke the key off the Key Fab. Because all paperwork was sgined I was stuck with the car and a broken key. **** said he would get me another key in a week and he super glue the broken key together. Well, the first week went by and I got a call but it wasn"t for the key as told. I was asked to stop in, when I got there I was told about how the sale guy misrepresented the loan cmpany but saying the car had more things then it did (leather seat, better sound). **** then told me that I would have to split the diffence that the loan company wouldn"t pay with them. Total was $550 I was to pay $275. I did go along with it till I got the loan paper work and I called my loan company to ask about the $275 payment cause it wasnt on any of the paperwork I got. The loan company told me that they weren't aware of any payment that Star Auto Mall was at fault for the misrpresenting of the car but that was not on me. After that Star Auto Mall called me to tell they were going to repo the car if I didn't pay. But when I asked about the key I was hung up on. After all that my wife was able to get Mitsubishi to trasferr the remaining warranty. So I didn't need the ******* *** warranty the sale guy **** told I need. My wife called ******* *** to cancel the plan. She was told that a downpayment of $333.90 would be refunded but that they conpany was only able to refund $144.90 that the rest $189 was sale tax in our state and I would need to contact Star Auto Mall for it. I did try to called them and was put on hold a bunch of times till hung up on. At this time I have got the $144.90 from ******* ***. Have not be able to talk to anyone from Star Auto Mall.
Desired Settlement: I would a check for $189. Either the key and fab or the money to buy a key and fab, plus to have it cut at ***** Mitsubishi. When I look in to key prices I found $100-$130 plus $25 for the cut. I would like everything mail to me.
Business Response: See attachment.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
|12/20/2012||Problems with Product/Service|
|8/10/2012||Problems with Product/Service|