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A BBB Accredited Business since
BBB has determined that SK Motors, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for SK Motors, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Stephen J Kemp, Owner
Auto Dealers - Used Cars Auto Detailing Auto Diagnostic Service Auto Repair & Service Auto Warranty Service
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Additional Phone Numbers
- (301) 237-8098(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
|5/8/2014||Problems with Product/Service|
|1/17/2014||Problems with Product/Service|
Read Complaint Details
2001 Cadillac Catera
Another complaint about the 2001 Cadillac Catera that I bought from **. **** of SK Motors in ******, Maryland on 5/18/2013. The vin # of this car is *****************. After I bought the car off the lot for $6600 on 5/18/2013 with 56270 miles on it, the car have been giving me problems every sense. Below is a list of problems that the 2001 Cadillac Catera have been giving me:
1. About two weeks after I bought the car, the engine light comes on.
2. About two weeks after I bought the car, the transmission started slipping.
3. On 6/16/2013 I took the car back to SK Motors to have the Scan Control Modules replaced. Repair miles was 57,216. The cost to me was $89.
4. On 6/16/2013, I took the car back to SK Motors to have the Crankshaft Position Sensor replaced. To cost to me was $106.
5. On or about 7/2/2013 the engine light comes on again.
6. On 7/2/20 I took the
Desired Settlement: So...SK Motors, I believed that I bought a Lemon and I would like the following options to be delivered to me: a. Fix the transmission without any addional cost to me because the transmission started slipping about 2 weeks after I bought the car. Under the month warranty. b. Or Put me in a newer model car around the same price or more because of the complications I've been having with the 2001 Cadillac Catera. c. Or, refund all of the monies that I used to buy the car and the monies I used to repair the 2001 Cadillac Catera.
Consumer Response: ******** ******* <*********************>12:04 PM (2 hours ago)to me**. ******, This email is about that 2001 Cadillac Catera that I bought from SK Motors a couple of months ago. We spoke on the phone today around 11:30 a.m. on a conference call with ***** ****, the owner of SK Motors about the problems I had with the car. **. **** and I have worked out a solution to the problems that I was having with the 2001 Cadillac Catera. SK Motors fixed the sensor problem, which rectified the problems of the car cutting off. Thank you for your quick response to this matter at hand. I look forward to contacting BBB again in the future should I have any problems with a product or service from any BBB member. Have a great day. Sincerely,
BBB's Final Determination: Consumer accepted resolution offered by the business.