BBB Accredited Business since
Select Auto Imports Inc.
Phone: (703) 971-9100 5630 S Van Dorn St, Alexandria, VA 22310
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A BBB Accredited Business since
BBB has determined that Select Auto Imports Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Select Auto Imports Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMr. M. Hajimohammad, President Mr. Robert Samerele, Sales Manager
Auto Dealers - Used Cars
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: This establishment has received $11,000 of my down payment, in addition of a trade in of my Toyota Avalon 2011 with an equity of approximately $5,000.00 I have returned both vehicles back to the owner ( **** ****). He is refusing to return my deposit as well as the car that I traded in, even though all the vehicles have been returned.
Desired Settlement: Return of the cash deposit of 10,000.00
Dear **. ******, The claims made by **. ********* are absolutely false and his complaint is without merit. First and foremost, he did not return his vehicles as he stated “He is refusing to return my deposit as well as the car that I traded in, even though all the vehicles have been returned.” Actually he purchased his first car 2012 BMW 535i, damaged the hood shortly after, traded it in for the 2013 Mercedes Benz E350, then nearly a month later decided to sell that car, which we agreed to sell on consignment for him. The complete chronicle of events is as follows and copies of supporting documentation attached. Saturday 8-17-2013, **. ********* visited Select Auto Imports. He worked with salesperson ****** ******** and purchased a 2012 BMW 535i xDrive (stock #*****). **. ********* left happy and pleased with his purchase. As customary, ****** sent him a Thank you and Congratulations email and **. ********* responded with a complimentary email thanking everyone for all of their help.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved