BBB Accredited Business sinceAdditional Locations
Phone: (717) 755-6199 Fax: (717) 755-7372 View Additional Phone Numbers 4449 Lincoln Hwy, York, PA 17406
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A BBB Accredited Business since
BBB has determined that Ricke Bros. Auto Sales meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ricke Bros. Auto Sales include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Professional & Occupational Affairs (BPOA)-PA
PO Box 2649, Harrisburg PA 17105
Phone Number: 717-783-1404
Fax Number: 717-705-5540
The number is Lic# VDO-17832L.
Type of Entity
Business ManagementMr. Ray Ricke, President Mr. Larry Ricke, Vice President
Auto Dealers - Used Cars
Alternate Business NamesManchester Auto body Royal Motorcars Select Motor Cars Spry Motor Cars
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Types of Complaints Handled by BBB
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- Problems with Products or Services
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BBB Complaint Process
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Additional Phone Numbers
- (717) 757-3838(Phone)
- (717) 840-3847 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I had decided to purchase a used vehicle from this business. I was extremely interested in a 2006 ***** **. This vehicle was modified and has a supercharged attached to it. The asking price was 7900 dollars. my fiancee and I traded in her car for this vehicle. I had pointed out that the exhaust had damaged the bumper but we agreed to look past that part. The only damages we were told about was the radio was stolen and that they agreed to put a cover in. we purchased this car on March 25th 2015. my fiancée started noticing the car was acting up and she took it to a mechanic on April 2nd 2015. She noted that she was hearing a belt squeal and was concerned. The mechanic said it may be a bad pulley on the vehicle. As the days went by the engine started sounding strange. The mechanic wasn't sure about the anatomy of the car due to it being modified, so I had called ****** ** **** to discuss the car. we had them look up the VIN number and found out that the dealership we bought the car from, took it to ****** due to customers complaining about the noises. They said they told the dealership that there may be a bad bearing in the car and they were notified about the damages. They did not inform us about this problem. We took it to Scion April 30th 2015 to get a diagnostic test. They could not give us a quote due to the damages and that ****** no longer carries a kit we need and that WE need to do research to find a kit for it. They said the best bet is either taking the car back to restock (which would be the car price) or researching for a kit and finding it ourselves for the car. The car is having difficulties running and we can't use it. the belt itself is rubbing against the plastic cover of the engine and turning the cover into a soft material that falls apart in your hands. we signed a buy as is paper under the impression that there was no damages to the car. if we knew this car had problems we would have not bought it. we have only put 2000 miles on the car due to work and school and today, May 1st 2015, would be our first car payment. the dealership said they are not paying for the damages even know they were made aware by ****** the problems with the car.
Desired Settlement: my desired outcome would be for them to fix the vehicle. we bought the car as is however I feel that this is unacceptable. I was told that they were under the impression that is how the car was made (modified with a supercharger) yet they were told by ****** that the car was indeed modified and that there are problems with the car. they purposely did not disclose information about the vehicle. they were made aware of the issue and they refused to resolve it. we love the car but we would love it to run. if there is a way to repair it and not cost us or take the car back, or even do a replacement. we got a loan for a car we thought was going to run yet we are about to make our first car payment on a car that isn't running. I feel that they are responsible for informing us about costly damages and selling a car for 7900 dollars. if there is a way to fix this I am willing to cooperate. One of my biggest fears is that my car (2005 *******) was used as collateral for the car that is not working, my fiancee can not get to her job due to the fact we have to share one car. Again if there is a way for them to fix this problem and for it not to cost us thousands upon thousands of dollars we will cooperate. we feel that we bought a lemon and we want it fixed.
Business Response: To whom it may concern,
This letter is in response to the case ID number ********. The customer and Ricke Bros did agree that there was bumper damage, and customer was okay with this. The customer did purchase the 2006 ***** ** on March 26th 2015, and did sign an agreement that the vehicle would be purchased AS-IS. Customer states in their complaint that Ricke bros took the 2006 ***** ** to **** **** ***** due to a noise complaint. Ricke Bros contacted **** **** ***** and spoke with a service consaltant, whose name was ****. We then gave him the VIN number. ***** then stated the only record of **** **** ***** servicing this vehicle was 6/6/2014. Ricke Bros did not purchase the 2006 ***** ** until 6/11/2014. Therefor Ricke Bros had no awareness of this issue with the vehicle.
Ricke Bros sold the 2006 ***** ** to the first customer on 7/18/2014, and he drove the vehicle with no issues. On 3/7/2015 the customer traded in the 2006 ***** ** on an SUV that they wanted. ****** purchased the vehicle on 3/26/2015 then. He came in on 5/5/2015. We discussed the letter from BBB, and he stated his mother made the complaint. Ricke Bros did offer to help ****** find the kit for the super charger, and extended the offer for a mechanic that would charge him a reduced rate. There is a company called ******************.com that rebuilds super chargers.
Ricke Bros Auto Sales
|5/28/2014||Problems with Product/Service | Complaint Details Unavailable|