BBB Accredited Business since
Phone: (240) 412-0916 2756 Old Washington Rd Ste A, Waldorf, MD 20601
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Pic & Pay Auto meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Pic & Pay Auto include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Jesse A Green, Owner Ms. Catheryn Green, GM
Auto Dealers - Used Cars
Alternate Business NamesPic and Pay Auto
2756 Old Washington Rd Ste A
Waldorf, MD 20601 (240) 412-0916 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|4/14/2015||Problems with Product/Service|
|1/9/2015||Problems with Product/Service|
Read Complaint Details
Complaint: these people sold me a car that so called passed inspections but it really did not
Desired Settlement: get my refund and help close down this business
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
August 1, 2013 ******* ****** is not the person who owns this vehicle, this account is not in his name, and I feel this is in violation of the Maryland Privacy Laws. The person who bought this vehicle signed the contract and warranty disclosures. We will fax the warranty disclosure to the BBB only if i receive written permission from the owner. In response to the door ajar light, we had to replace all the door actuators which houses the door ajar sensors for each door. The owner of the vehicle had to come back twice to do the replacement of the actuators because the first ones we order were for a different production date. When we got the right ones in we brought the owner back and replaced them. When the service writer brought the vehicle around he showed the owner that the light was not on when the doors were closed but did come on when the door/doors were open. I have my receipts for the purchase of the actuators, and the receipt of the work order provide for the mechanic toperform the work. At the time of sale the vehicle left our lot in good working order other then the items we listed on the we owe which is mentioned above. The vehicle is an older model vehicle and used, the item within the vehicle are used they do not last forever, it will need maintenance, like any used vehicle, I did notguarantee that the vehicle would not need maintenance from time to time. We do not do our own inspection we use local inspection stations we repair what they fail, and send it back so they can inspect those repair. We have not been deceptive by any means, everything we do and offer is in black and white.