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A BBB Accredited Business since
BBB has determined that Mountville Motor Sales & Broker, LLC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Mountville Motor Sales & Broker, LLC. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Chris Smiley, Owner/Member Ms. Brianne Rettew, Controller
Related BusinessesMM Auto Financing, Inc.
Auto Dealers - Used Cars
Industry TipsBUYING A USED VEHICLE
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- Problems with Products or Services
- Guarantee or Warranty
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
|6/16/2014||Problems with Product/Service|
|2/22/2014||Problems with Product/Service|
Read Complaint Details
Complaint: I am writing with a complaint due to the fact in February 08, 2013 I paid 1,300 and my balance owed was 3,436.26 and then on February 13,2013 they then said my balance was 4,994.41... I have print out of payments made and my truck also needs work done and my warranty was good until August 2013.. they had me get an estimate around April/May and because the repairs was over 2,500 they would not honor it.. I feel that when they where doing the repairs to my truck that instead of using the warranty to pay for the work that they where attaching the repair bill to the end of my payments and not to mention when I got my truck back from them in February I had belongings stolen out of my truck and I had confronted them twice about it... I know others that also had issues with this comp
Desired Settlement: to purchase a more reliable and safe vehicle as it won't pass inspection and they somehow had it reinspected in february and the inspection was good until sept 2013
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Business Response: See attached.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved