BBB Accredited Business since

CarMax, Inc

Additional Locations

Phone: (888) 654-9898 View Additional Phone Numbers 15931 Frederick Rd, Rockville, MD 20855 http://www.carmax.com


Click for BBB Rating on CarMax, Inc

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers used vehicles and new vehicles in some states.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that CarMax, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

The company's headquarters and company-owned locations throughout the country participate as members of the Better Business Bureau. This means they suport the Bureau's services to the public and meet our membership standards.


BBB Complaint Information

Find aggregate BBB complaint information for CarMax, Inc. BBB Serving Central Virginia has the full report as that BBB handles all complaints for CarMax, Inc.


Additional Information

BBB file opened: January 01, 2003 Business started: 09/01/1993
Type of Entity

Corporation

Business Management
Mr. Thomas J Folliard, President & CEO
Contact Information
Principal: Mr. Thomas J Folliard, President & CEO
Business Category

Auto Dealers - Used Cars Auto Dealers - New Cars

Alternate Business Names
Car Max Super Stores Carmax
Additional Information

This company is headquartered at 11050 West Broad Street, Glen Allen, VA 23060.


Additional Locations

  • 15931 Frederick Rd

    Rockville, MD 20855

  • 2350 Research Court

    Woodbridge, VA 22192

  • 45210 Towlern Place

    Sterling, VA 20166

  • 7700 Matapeake Business Drive

    Brandywine, MD 20613

  • THIS LOCATION IS NOT BBB ACCREDITED

    8800 Freestate Drive

    Laurel, MD 20723

  • THIS LOCATION IS NOT BBB ACCREDITED

    8801 Freestate Drive

    Laurel, MD 20723

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on CarMax, Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)