BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Bushkill Auto Sales, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bushkill Auto Sales, LLC include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Professional & Occupational Affairs (BPOA)-PA
P.O. Box 2649, Harrisburg PA 17105-2649
Phone Number: 717-783-1697
Fax Number: 717-787-0250
The number is VD029192.
Drive Clean Pennsylvania
Riverfront Office Center, 1101 S. Front Street, Harrisburg PA 17104
Phone Number: 800-265-0921
The number is MV-140784L.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Robert Panosetti, Assistant Mr. John Fisxl, Owner
Auto Dealers - Used Cars
498 E Moorestown Rd
Wind Gap, PA 18091 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (610) 863-7500(Phone)
- (610) 972-2288(Phone)
- (610) 863-7400 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|7/13/2015||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Last month i had bought a 2004 ***** ****** from bushkill auto sales. i test drove the truck and it had the check engine light on and they assured me that they would fix it before i took the truck off of the lot. Now the truck did say as is on the windshield. I did not think to much about it because they were very nice at the time and said that they would fix it immedeitly. When i came back the next day to finalize the paper work i went out and started the truck up and the check engine light was off. I had figured they actually fixed it. Then during the proccess of doing the paper work they gave me a free warranty through *******. They said it was a great warranty and all i had to do was cover the $100 deductable if anything where to ever happen. well i drove the truck for about 3 hours and realized that it had a rough idol. Soon after that the check engine light came back on. So i took it back to them and they said it was from a cylinder 6 miss fire. I was told to leave the truck there and i could pick it up after work. After work i picked it up and they said they put injector cleaner in it, and the next day the same thing happened again. Once again i took the truck back and picked it back up after work and they said the did a compression test on it and it was normal so they gave it back. About two days later i took it back because it was still at a rough idol. At this point im getting upset because its the third time its going to them to get "fixed". When i got there after work they said i had to get a new coil for it and thats what caused the miss fire. I ended up putting a new $50.00 coil in it and it did not solve the problem. So i called bushkill auto sales and they actually told me to take it to another garage. I took it to a family friends shop and he diagnosed the truck "by actually doing a compression test" and he called me and said thast cylinder 1&6 had no compression. He then called *******. to open a claim, so i could actually get the truck fixed correctly. The truck now needs lifters in the motor, not coils. Now the warranty company is very very slow at responding to the shop and the mechanic can only do so much until the warranty company tells him that he can go ahead and fix it. In 2 weeks ill be making my second truck payment and i havent even had my truck on the road for more than 2 weeks since i bought it. I know that the shop where the truck is at now is doing all they can to help me out, but i cant believe that bushkill would just lie to me every time they said ythey fixed it. All bushkill did was hook up the code reader and clear the code. Not my idea of "fixing" an engine problem.
Desired Settlement: I would like bushkill to help pay for some of the bill for the garage that the trucks at. Im currently waiting for the warranty company to contact the garage with an estimate for the job. They also "forgot" to explaine that the warranty company only covers up to 10 hrs labor and only up tp $50 an hr for labor, So that means im responsible for all the extra fees. Also i have to pay for the diffrence in time, labor and im also responsible for any filters and fluid "if any need to be changed in the proccess of the truck being fixed". I only know this because **** "the shop owner" was kind enough to fill me in so i had a heads up.
|10/18/2014||Problems with Product/Service | Complaint Details Unavailable|