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Find a Location

Auto Connection has 1 locations, listed below.

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    Business ProfileforAuto Connection

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9100 Centreville Rd, Manassas, VA 20110-5210
    BBB File Opened:
    8/8/2011
    Years in Business:
    23
    Business Started:
    5/31/2000
    Business Started Locally:
    5/31/2000
    Business Incorporated:
    5/31/2000
    Type of Entity:
    Corporation
    Business Management
    • Mr. Corey Bates, Owner
    Contact Information

    Principal

    • Mr. Corey Bates, Owner

    Customer Contact

    • Mr. Corey Bates, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/22/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Please read the attached emails for in depth clarification. I purchased a vehicle, the engine light came on the next day, I returned it. Previously when I purchased a vehicle from here and the engine light came on, they rebuilt in 4 times before finally replacing it on my 5th return. I went 3 months after purchasing that ******** *** without having it due to that reason. They kept it here. When this engine light came on I notified them less than 24 hours later. Brought it back. Test drove a **** against my desire, feeling rushed and needing something I said lets do it. Pulled it from the test drive to have it detailed and the engine, battery, and oil light all came on. Said NO WAY can this be vehicle number 3 like that. I was literally going to leave and was offered a nice **** ****. Drove smoothly. Clean interior. No lights on. I take care of my elderly mother and have a child.  Let’s do it so I have something. Next day, all the lights come on AGAIN! I’ve come multiple days. Last Thursday I spent my son’s birthday here the entire day. From 9:30am until 4:29pm. Didn’t get home until 7:15pm. Today I’ve been here since 10am and it’s now 6:05pm and I am still here and my truck still won’t be fixed and the supervisor mechanics doesn’t know what’s wrong or how to fix it. I am asking to have my vehicle serviced by **** themselves at Auto Connection’s Expense since they cannot figure out how to service the vehicle. All of the lights are still on. Causing it to fail inspection, preventing me from getting hard tags. PLEASE HELP!!!
    Read More

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Darrell G

    1 star

    02/17/2024

    Never will we go here again. We were sold a lemon. Car started leaking 2 days after purchase and they did nothing to resolve the issue on my wife's vehicle. Totally unprofessional and do NOT keep their promises at all.

    Auto Connection Response

    02/18/2024

    Hello Darrell, Please make sure you are reviewing the proper company. We have never before not taken care of a customer who experienced issues right after purchasing a vehicle from us. You can always reach out to our customer care team at ************

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