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Susquehanna Chrysler Dodge Jeep Ram

Phone: (717) 252-2412 Fax: (717) 252-0820 View Additional Phone Numbers 950 Hellam St, Wrightsville, PA 17368 http://www.susqauto.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Susquehanna Chrysler Dodge Jeep Ram meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Susquehanna Chrysler Dodge Jeep Ram include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 4

Additional Information

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BBB file opened: June 14, 1993 Business started: 10/15/1969 in PA Business incorporated: 09/20/1976 in PA
Type of Entity

Corporation

Business Management
Mr. Damian Wissler, Owner
Contact Information
Principal: Mr. Damian Wissler, Owner
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars


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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (888) 607-0534(Phone)
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Complaint Detail(s)

2/8/2014 Problems with Product/Service
12/28/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: On 22Feb2013 Susquehanna Chrysler replaced the alternator on my 2001 Ford Ranger with a rebuilt alternator. On 8Oct2013 *** **** had to repair fire damage and replace the alternator which was installed 22Feb. When I paid the bill I was informed that it was still under warranty and I was given the alternator to take back to show Susquehanna Chrysler. After three visit and calls I have not succeeded in receiving any reimbursement. Even though communications were polite and they still have the alternator core which should be returned to ***, it seems like they just want me to go away and not deal with the warranty.

Desired Settlement: Reimbursement of the $1068.25 it cost me to repair the fire damage to my truck

Business Response:

To whom it may concern,

**. ****** did indeed have an alternator replaced in his 2001 Ford Ranger by Susquehanna Auto on February 22, 2013.  It was replaced with a ******* ******* alternator that includes a Lifetime Limited Warranty (on an exchange basis).  Unfortunately, **. ******* failed to take the vehicle to an Authorized Dealer for the warranty repair as required by the Lifetime Limited Warranty.  We were not notified about the problem with the installed alternator until after the repair was completed by an unauthorized dealer.  The Lifetime Limited Warranty does not make allowances to reimburse a customer after repair was completed by an unauthorized dealer.

I have attached a copy of the “******* ******* Offered By Mopar” Limited Warranties and provided copies of the warranties to **. ****** along with an explanation that there are no allowances in the warranty for reimbursement.

Should you have any questions, please contact me at ******************** or my direct line at ###-###-####.

 

****** *******

Vice President / General Manager

Susquehanna Auto Inc

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/7/2012 Problems with Product/Service
11/22/2011 Problems with Product/Service
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