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Sport Chevrolet Co, Inc

Additional Locations

Phone: (301) 890-6000 View Additional Phone Numbers 3101 Automobile Blvd, Silver Spring, MD 20904 http://www.sportautomotive.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sport Chevrolet Co, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Sport Chevrolet Co, Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 8 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 8

Additional Information

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BBB file opened: December 19, 1974 Business started: 01/19/1950
Type of Entity

Corporation

Business Management
Mr. Robert Fogarty, President Ms. Pam Bonfrone, Accounts Manager Mr. Garry Bowring, Controller Mr. Robert McBride, Parts Service Manager Mr. Gerry Ryan, General Sales Manager
Contact Information
Principal: Mr. Robert Fogarty, President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Diagnostic Service Auto Electric Service Auto Inspection Stations Auto Repair & Service Auto Service - Specialty Parts Auto Services Auto Smog Inspection Auto Alarms & Security Systems Auto Body Repair & Painting Auto Customizing

Alternate Business Names
Sport Honda Sport Jeep Honda Sports Chevrolet
Additional Information

This report covers Bureau experience with the three company locations in this area.


Additional Locations

  • 3101 Automobile Blvd

    Silver Spring, MD 20904

  • 3201 Automobile Blvd

    Silver Spring, MD 20904

  • 3271 Automobile Blvd

    Silver Spring, MD 20904

  • 5310 Minnick Rd

    Laurel, MD 20707

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Phone Numbers

  • (240) 868-7221(Phone)
  • (301) 565-4700(Phone)
  • (301) 890-4700(Phone)
  • (301) 890-5635(Phone)
  • (301) 890-5660(Phone)
  • (301) 890-5602 (Fax)
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Complaint Detail(s)

8/12/2014 Advertising/Sales Issues
8/1/2014 Problems with Product/Service
6/9/2014 Problems with Product/Service
1/24/2014 Problems with Product/Service
7/13/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My vehicle was brought in on Monday evening and I was promised early morning service so i left it with the dealer. I informed them of an issue that i was having and they said it could be the transmission. I gave them time to diagnose a transmission issue i was having and called back on Wednesday afternoon. I was then told that they have codes (DTC *****) for an issue with the transmission. I told them i have an extended warranty thru my bank and im covered for transmission issues. They tell me they MUST break my whole transmission down before they can figure out the issue then they will have a definitive answer. He informs me that i will have to pay $950 for them to break down my transmission and if my warranty company doesnt want to pay im stuck with this bill. I ask if they contacted my warranty company to see if im covered for any of these issues BEFORE they do ANY work. He says "NO" because he is already anticipating my warranty company wanting him to perform this. I call the warranty company who informs me that they MUST contact them before any work is done because im not supposed to come out of pocket if im covered. I contacted the manager several times left all my information name, car, service rep. and number and i still have not contacted. My issue was diagnosed on Tuesday but it takes this company tell Friday before they even contact my warranty company. They don't offer me a loaner car while they fix my car, but coupons for a company that they partner with. My warranty covers loaners. This bring me to believe that they dont want to honor the terms of my warranty and give me speedy service. If you already have all the issues with my car why should i have to call the warranty company myself and tell you what they say and have you call them. The customer service is horrible. I was never updated i had to call and find out all these things myself. So what is the point of bringing my car to a reputable dealer if the they wont take care of the customer. I have been without my car a whole work week with no timeline or update of whats going on, unless i inquire myself. VERY INCONVENIENT!

Desired Settlement: I am being charged a diagnostic fee, which i believe i shouldn't have to honor. For failure of being able to diagnose anything.

Business Response: *** ***** ******,

After doing a search of our data system and talking to numerous employees, I have been unable to find any record of this customer based on his name, telephone number and e-mail address. We need more information to be able to respond to the complaint. What type of vehicle? VIN number? Who is the insurance company? Who was the service adviser? Who was the manager he left a message for?

Thank you,

****** ******** ***
General Manager

5/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My vehicle was serviced on Saturday April 6th for a Service B Maintenance. Various actions must be done by the company in question when providing Service B Maintenace which according to the documents given includes a Full Inspection of the AC Unit. Normally when inspecting a vehicle if they find problems they would report them immediately and give me an estimate of cost Labor and part when an issue is found. I knew the car was giving me AC issues but felt I didnt need to inform them of the issue since it would have been provided in the service inspection. During the process the felt the need to request spark plug changes as well as new tires but seem to have never brought up the issue with the AC so I assumed it was fine. Due to the cool day i choose not to use the AC until the next day and noticed that the AC wasnt working at all. When I called Sport Honda that week concerning my issue I was informed by a Service Rep within Sports Honda that they only check cabin temperature and they dont check the AC system at all. It is strange since in the Service B form they provided they checked that they Inspected my AC unit. They further informed me that I would need to pay an additional $200 to Inspect my AC unit and pay additional cost if any further issue occurs even if they failed to provide the Service in the first place. I am concern that some of my other services that I paid for may have not occured as billed and I am unaware of knowing. Since Honda Corp doesnt have an email I can use it has been difficult to try and contact them at times to resolve this matter.

Desired Settlement: I am just wishing that a proper service to be provided

Business Response: We have already spoken to and followed up with an e-mail to *** ********. He will bring in his car this week for a check-up and we will be giving him a ride to the Metro. During this test we will determine what needs to be done to resolves the vehicle's issues.

Thanks,

****** ******** ***
Sport Honda
General Manager

3/23/2013 Advertising/Sales Issues
8/25/2012 Advertising/Sales Issues