This Business is not BBB accredited

Sport Chevrolet Co, Inc

Additional Locations

Phone: (301) 890-6000 View Additional Phone Numbers 3101 Automobile Blvd, Silver Spring, MD 20904


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sport Chevrolet Co, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 9 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 9

Additional Information

BBB file opened: December 19, 1974 Business started: 01/19/1950
Type of Entity


Business Management
Mr. Robert Fogarty, President Ms. Pam Bonfrone, Accounts Manager Mr. Garry Bowring, Controller Mr. Robert McBride, Parts Service Manager Mr. Gerry Ryan, General Sales Manager
Contact Information
Principal: Mr. Robert Fogarty, President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Diagnostic Service Auto Electric Service Auto Inspection Stations Auto Repair & Service Auto Service - Specialty Parts Auto Services Auto Smog Inspection Auto Alarms & Security Systems Auto Body Repair & Painting Auto Customizing

Alternate Business Names
Sport Honda Sport Jeep Honda Sports Chevrolet
Additional Information

This report covers Bureau experience with the three company locations in this area.

Additional Locations


    3101 Automobile Blvd

    Silver Spring, MD 20904


    3201 Automobile Blvd

    Silver Spring, MD 20904


    3271 Automobile Blvd

    Silver Spring, MD 20904


    5310 Minnick Rd

    Laurel, MD 20707


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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Additional Phone Numbers

  • (240) 868-7221(Phone)
  • (301) 565-4700(Phone)
  • (301) 890-4700(Phone)
  • (301) 890-5635(Phone)
  • (301) 890-5660(Phone)
  • (301) 890-5602 (Fax)
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Complaint Detail(s)

2/11/2015 Problems with Product/Service
8/12/2014 Advertising/Sales Issues
8/1/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: On Thursday June 26th, I brought my Honda ******* Minivan to Sport Honda because I couldn't lock the driver's side door. It wouldn't lock from the key fob nor could it be pushed down manually. My case was handled by ****** *****, Service Advisor. My car repair was completed in a few hours, the left front door automator needed to be replaced. I picked up my van and proceeded to pick up my son and his friends at driver's ed. When i arrived there, we discovered that the right rear sliding door of my van wouldn't open at all and the left rear sliding door could only be slid open manually, it had no power. Both of these doors were working when I dropped the van at Honda several hours before. I immediately called ******, who mentioned that the technician had noticed some track wear on the rear doors, but had done nothing to them. He said i should bring the van back this morning because perhaps the technician had disconnected something. I dropped the van off and when ****** called, he informed that there was no electrical issue, it was just that the rollers on both doors had "coincidentally" worn our and stopped working while the van was at Honda yesterday. Considering that both doors were working prior to it's arrival at Honda for a technician to work on the left front door, I expressed my utter and complete disbelief that this could be true. ****** not only stuck to this ridiculous story but informed me that it would cost me over $450 to repair the problem. Despite my husband calling to argue the improbability of this story, we were forced to pay the money for this repair as we have children and need working van doors.

Desired Settlement: I would like all or at least most of my money for this repair back. It is impossible that these doors went "coincidentally" at the same time and that the damage was not in some way caused by the repair on my car the previous day. I would like Honda and ****** to take responsibility for their actions.

Business Response:

*** ******,
  As per our conversation this email is to inform you that I have spoke to ***. ******** on 07/21/14 an have agreed to reimburse her for the repairs performed on 6/27/14 in the amount of $421.30.
After reviewing the repair order and speaking to ***. ******** it seems there was a misunderstanding as why the door rollers were recommended. The door rollers would cause a binding and sticking concern and not necessarily inop condition. The reason the doors did not function was that they were turned off at the master switch on the drivers side of the dash. My advisor should have recognized this and advised her accordingly.
If you have any other question please feel free to contact me directly @ ###-###-####
****** ****
Service Manager 

Sport Honda
w. ###-###-####

6/9/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I purchased a vehicle from sport chevrolet in 2012 and after putting down $5000 I was financed and never have missed a payment I have now been involved with 2 recalls on this vehicle first it was the sunroof which was replaced now it is the ignit*** and power steering and also transmission. The car they sold me was supposedly the salesmans fathers car who could no longer drive so he brought that car in and sold it to me. The salesman and the ccar dealer knew this car was unsafe to drive and now when I call back to trade car in on safer car they are now trying to get me to put down $2000 dollars I just want my money back and either a car that is safe to drive with no more money out of pocket.

Desired Settlement: Cash down payment back which was $5000 or another car that is safe to drive

Business Response:

May 27, 2014

Dear *** ******;
Sport Chevrolet would like to respond to complaint # ********. Out of respect to this complainant and at your request we will not identify the individual.

On September 12, 2012 this individual purchased a used 2005 ****** *** from Sport Chevrolet, At time of delivery the vehicle had 55,138 miles and was out of factory warranty. An extended service plan was offered to the customer but was declined. 

In November 2012 the vehicle was in our Service Department to check a Service Engine light. No service was performed. We were unable to duplicate the problem. This was the last time the vehicle was in our shop. A check of the vehicle service history shows three open recalls on the vehicle. The customer has been notified and needs to contact a GM dealer service facility to order replacement parts. We would be happy to assist the customer in that regard.

Sport Chevrolet sees no basis in the owners request to repurchase the vehicle due to a factory recall. Please contact me if you have any additional questions.


Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

****** ****** <**********************>
Date: Fri, May 30, 2014 at 11:34 AM
Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.

This is totally untrue I did purchase a extended warranty at time of purchase. And my complaint is they sold me a car they knew was unsafe to drive and would like a refund seeing I put down $5000


****** ******

Business Response:

Dear **. ******,

    I just wanted to take this opportunity to follow up on your BBB complaint. As I mentioned in my BBB response, a warranty was not included in your vehicle purchase. You were offered and purchased a Vehicle Service Plan along with a Tire and Wheel plan from a third party vendor (******). See the attached statement signed by you requesting this additional coverage.  You made the first installment of that additional coverage at delivery of $290.00. The balance was to be paid in 18 installments of $144.55. Our records indicate that you made two more installments on this plan. On March 28, 2014 ****** cancelled your plan do to nonpayment of premium. We were told that their attempts to contact you via telephone and by mail were unsuccessful.

   Please contact me if I can be of any further assistance.



***** ****

General Sales Manager

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:They are still not responding to complaint that they knew in advance this car had issues before financing it to me


****** ******

1/24/2014 Problems with Product/Service
7/13/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: My vehicle was brought in on Monday evening and I was promised early morning service so i left it with the dealer. I informed them of an issue that i was having and they said it could be the transmission. I gave them time to diagnose a transmission issue i was having and called back on Wednesday afternoon. I was then told that they have codes (DTC *****) for an issue with the transmission. I told them i have an extended warranty thru my bank and im covered for transmission issues. They tell me they MUST break my whole transmission down before they can figure out the issue then they will have a definitive answer. He informs me that i will have to pay $950 for them to break down my transmission and if my warranty company doesnt want to pay im stuck with this bill. I ask if they contacted my warranty company to see if im covered for any of these issues BEFORE they do ANY work. He says "NO" because he is already anticipating my warranty company wanting him to perform this. I call the warranty company who informs me that they MUST contact them before any work is done because im not supposed to come out of pocket if im covered. I contacted the manager several times left all my information name, car, service rep. and number and i still have not contacted. My issue was diagnosed on Tuesday but it takes this company tell Friday before they even contact my warranty company. They don't offer me a loaner car while they fix my car, but coupons for a company that they partner with. My warranty covers loaners. This bring me to believe that they dont want to honor the terms of my warranty and give me speedy service. If you already have all the issues with my car why should i have to call the warranty company myself and tell you what they say and have you call them. The customer service is horrible. I was never updated i had to call and find out all these things myself. So what is the point of bringing my car to a reputable dealer if the they wont take care of the customer. I have been without my car a whole work week with no timeline or update of whats going on, unless i inquire myself. VERY INCONVENIENT!

Desired Settlement: I am being charged a diagnostic fee, which i believe i shouldn't have to honor. For failure of being able to diagnose anything.

Business Response: *** ***** ******,

After doing a search of our data system and talking to numerous employees, I have been unable to find any record of this customer based on his name, telephone number and e-mail address. We need more information to be able to respond to the complaint. What type of vehicle? VIN number? Who is the insurance company? Who was the service adviser? Who was the manager he left a message for?

Thank you,

****** ******** ***
General Manager

5/18/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: My vehicle was serviced on Saturday April 6th for a Service B Maintenance. Various actions must be done by the company in question when providing Service B Maintenace which according to the documents given includes a Full Inspection of the AC Unit. Normally when inspecting a vehicle if they find problems they would report them immediately and give me an estimate of cost Labor and part when an issue is found. I knew the car was giving me AC issues but felt I didnt need to inform them of the issue since it would have been provided in the service inspection. During the process the felt the need to request spark plug changes as well as new tires but seem to have never brought up the issue with the AC so I assumed it was fine. Due to the cool day i choose not to use the AC until the next day and noticed that the AC wasnt working at all. When I called Sport Honda that week concerning my issue I was informed by a Service Rep within Sports Honda that they only check cabin temperature and they dont check the AC system at all. It is strange since in the Service B form they provided they checked that they Inspected my AC unit. They further informed me that I would need to pay an additional $200 to Inspect my AC unit and pay additional cost if any further issue occurs even if they failed to provide the Service in the first place. I am concern that some of my other services that I paid for may have not occured as billed and I am unaware of knowing. Since Honda Corp doesnt have an email I can use it has been difficult to try and contact them at times to resolve this matter.

Desired Settlement: I am just wishing that a proper service to be provided

Business Response: We have already spoken to and followed up with an e-mail to *** ********. He will bring in his car this week for a check-up and we will be giving him a ride to the Metro. During this test we will determine what needs to be done to resolves the vehicle's issues.


****** ******** ***
Sport Honda
General Manager

3/23/2013 Advertising/Sales Issues
8/25/2012 Advertising/Sales Issues