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Find a Location

Safford Winchester LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSafford Winchester LLC

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/19/2014

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    New & Used Vehicles, Work & Cargo Vans, Collision Center, Service Department, Parts  

    Business Details

    Location of This Business
    1659 Berryville Pike, Winchester, VA 22603-4815
    BBB File Opened:
    11/18/2011
    Years in Business:
    25
    Business Started:
    8/8/1998
    Business Started Locally:
    8/8/1998
    Business Incorporated:
    8/9/2010
    Accredited Since:
    5/19/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 16447-2-I040351 for this business, issued by Motor Vehicle Dealer Board (MVDB)-VA. The expiration date of this license is 10/31/2024.

    These agencies may include:

    Motor Vehicle Dealer Board (MVDB)-VA

    2201 West Broad Street Ste 104

    Richmond VA 23220

    (804) 367-1100

    Fax: (804) 3671053

    http://www.mvdb.virginia.gov/

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Safford Chrysler, Jeep, Dodge of Winchester
    • Safford Chrysler of Winchester
    Business Management
    • Mr. Jon Filip, Vice President
    Contact Information

    Principal

    • Mr. Jon Filip, Vice President

    Customer Contact

    • Mr. Jon Filip, Vice President

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/30/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 9/30 we thought we purchased a **** *** ******* van from Stafford *****/Winchester, VA. They could not give us plates, but issued 30day temp plates and sent us home, we had not viewed or inspected the car prior to signing papers. The dealership kept it away somewhere. Within 24 hours the two tires blew and we needed to replace all four at $510. Dealership said they were not paying for them. The van needed many repairs, we hadn't driven the car in weeks and finally resolved the dealership would take it back and void the transaction entirely. We signed paperwork and they took the van without paying for the new tires. That was November 16, 2022. we never received updated temp plates or real knes but carried insurance on the car. We went to the DMV office to get assistance with this horrific problem. We have followed their advice. We just received on January 23 the completely paid off title, license plates and registration in our name dated September 30, 2022. This would have Us liable for personal property taxes, insurance, and whomever is driving the van any infractions they may incur with our name on the title and plates. Any fines and fees. We need tire reimbursement and all the hours and effort to stop this. They did not have our permission to title, register and p!ate the van we do not have in January 2023 since they do not have current power of attorney to do so. This is auto fraud. The dealership has not contacted us in writing nor calls or emails since November 2022. They breaches our personal confidential information such as social security and financial rscords. They did not secure them after the recession. We need this reported and action, please.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Deb M.

    1 star

    11/16/2022

    We have a lemon car that they have not registered or titled since September. DMV let us know it is not a legal car and not to pay the loan until the car is registered and titled. Car broke down within one week and they took weeks to partially fix the car. We had to replace all four tires since they were failing and the brakes are in need of replacing. No one will call us back or send renewed temporary plates. Very bad dealership. We sent a letter to the dealership to return the car. No response.

    Safford Winchester LLC Response

    11/16/2022

    Safford of Winchester has spoken to the customers, and have agreed to repurchase the vehicle. The vehicle has been picked up and the customers money has been refunded.

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