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Ourisman Rockmont Chevrolet

Phone: (301) 424-5900 Fax: (301) 424-6338 View Additional Phone Numbers 15301 Frederick Rd, Rockville, MD 20855 http://ourismanrockmont.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ourisman Rockmont Chevrolet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Ourisman Rockmont Chevrolet include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Additional Information

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BBB file opened: January 01, 1997 Business started: 08/21/1947 Business incorporated: 08/21/1947 in MD
Type of Entity

Corporation

Business Management
Mr. Robert B Ourisman, President Mr. Douglas Dugger, General Manager Mr. James Hastings, CFO
Contact Information
Customer Contact: Mr. Douglas Dugger, General Manager
Principal: Mr. Robert B Ourisman, President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service Auto Body Repair & Painting

Alternate Business Names
Ourisman Automotive Rockmont Motor Company, Inc

Additional Locations

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (855) 890-8008(Phone)
  • (855) 890-8009(Phone)
  • (855) 890-8011(Phone)
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Complaint Detail(s)

11/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was led to this dealership under false pretenses: to test drive a 2009 Chevrolet Aveo, which was a manual transmission car listed as an automatic. Upon finding out that my boyfriend (who will serve as a witness to what took place) and I had wasted a trip, I was shown and subsequently became interested in the 2013 Chevrolet Spark; it is a car that was at the extreme top of my budget. After test-driving the car (mostly for fun, regrettably), I asked how much it cost, I was led inside and given a credit application, which I (most regrettably) filled out. It was not the first time I had completed one during my general car search, but at that other dealership, I made sure that it was only faxed to my credit union and to no one else. After my credit application is complete, another man approaches to talk to me about my credit options, I presume. I do not recall the name of this particular salesperson, but I would be able to visually identify him. I found his high-pressure sales tactics to be extremely insulting. In general, I feel as though I have been blatantly taken advantage of as a young car buyer, because of the following situation. He attempts to make the following clear to me: that I will not find a good car for $8600 (my ideal car price); my credit union will not give me a good rate because my credit is not good enough; and that it's dumb to buy a car that I only want to have for several years, so I should buy a brand new one. This man infuriated me, and I had to end the conversation by stating, point blank, that I would never want to have a new car because it is not practical for my lifestyle, and that I was absolutely not interested in the Spark any longer. I said good bye and apologized for wasting their time. What follows is the reason I am filling this complaint. About a week later I received a letter from a bank stating that I was denied credit for an auto loan. I thought nothing of it, until I realized that my credit score had dropped several points. To be clear, I know exactly what my score was before these inquires. Over the past few weeks, I have received credit denials from ** ****, ******* ***, *****, **** ****, *** ****, and a few others; my score has dropped over 15 points. I would never personally go to these banks to open a savings account, let alone ask to borrow over $14,000 (which is about how much 2013 Chevrolet Sparks cost). However, that is what that salesperson did. There is no way that I could have been clearer about the fact that I would never ever want to own that car, besides snatching my credit application from him, and ripping it to pieces. I called the dealership last Tuesday to express my fury. I was connected to the financial department and spoke to a man named *******. I was supposed to receive a follow-up on Thursday, and have yet to receive any correspondence. I feel that they have cheated me, and blatantly disobeyed my wishes to not seek financing. As a newly independent young adult, my credit is very important to me, and this would have been completely avoided if he listened to what I was saying during the entire appointment.

Desired Settlement: I want all credit inquiries submitted by this business to be completely removed from my credit report.

Business Response: BBB,

**, ***** ***** came to our store Sunday August 4th, 2104. She had worked with our staff over the internet . When she arrived and looked at our inventory she did select a vehicle of interest, a Chevrolet Spark that would suit her needs. She did fill out a credit application and we submitted it to our lenders for an approval as required.  We were not able to get an approval due to the following:  Unable to verify credit experiences, insufficient down payment, no usable revolving credit accounts, length of employment is too short,, would consider with qualified co-buyer. 
It is our intention to give a customer a way to purchase a useful vehicle for their needs.  If some of the decline criteria were changeable we would have perhaps been more successful in securing **. ***** a loan.
I would be happy to speak with **. ***** as to what may qualify or help with an automotive loan.
 
Regards,
*** ******
Ourisman Rockmont Chevrolet
###-###-####

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because: I told them that the Chevrolet Spark did not suit my needs in the least possible way, mostly because it was too expensive, and I knew I would not be able to secure a loan. After discussing this with a dealer there, they blatantly ignored my wishes to not submit my credit application, and they need to know that they were horribly wrong in taking advantage of me.  I left that dealership with the intent of never returning again, and I made that perfectly clear. I have witnesses to prove this. I also did not go to the dealership for the Spark; I had no interest in a new car. I went there for a 2007 Chevrolet Aveo, which I discovered (much to my annoyance) that they falsely listed as an automatic transmission. 

I told **. ****** that no matter what car I bought (no matter where I bought it from) I was getting financing from my credit union in ***** County, and nowhere else. Yet, they still went behind my back and violated my trust.
I am continuing to receive credit denials from banks I have never heard of before. I do not even know why they would think it would make any sense to make over 5 credit inquiries. 
I have since bought a car from a private seller. However, I am still furious with their business practices and that they are not doing anything substantial to resolve this besides sending lazy responses.  


Regards,

***** *****








Business Response: *** ******12:35 PM (18 minutes ago)to meOurisman Rockmont Chevrolet has nothing to add to the rebuttal response. We apologize that an approval from an indirect lender wasn’t successful. Regards, *** ******Ourisman Rockmont Chevrolet 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

I did not ask for an apology. I want those credit inquiries expunged! I told **. ****** not to run that application and he did anyways, without any regard to what I, as a client, needed or wanted. The decrease in my credit score is a direct result of his insolence. 


Regards,

***** *****








BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

6/20/2012 Problems with Product/Service
5/21/2012 Problems with Product/Service
5/23/2011 Advertising/Sales Issues
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