BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Leesburg Automotive, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Leesburg Automotive, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 9 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||9|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Henry Phillips, President Mr. Kurt Kessler, General Manager
Auto Dealers - New Cars
Alternate Business NamesLeesburg Honda
Leesburg Automotive is an AutoNation company.
21715 Auto World Circle
Sterling, VA 20166 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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BBB Reporting Policy
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Additional Phone Numbers
- (703) 478-1111(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I applied and was approved for an auto loan through *****************. ********** Honda Dulles was listed as one of their preferred dealers. I found a 2004 Honda Accord at the dealership that met all of the qualifications of the loan. I took all the necessary paperwork to dealership and purchased the automobile with a down payment of $1500.00. This was on October 23, 2013.One month later on or about November 25 the finance manager called to tell me that the financing fell through. They said that they contacted **************** and I had told them that I was going to pay for the vehicle in cash. I never made such a claim.I spoke with a manager at **************** and they told me they could not see why the loan was canceled. Then I was told by the ********** sales manager that the loan did not meet the requirements of *************. The story seemed to change overnight.********** then found me a loan through **** **** ********* at twice the rate I would have paid with **************** and an added $798 in GAP insurance. I asked if I could return the car receive my down payment back. I was told no. I signed all the necessary paperwork for ******** ********* as my credit score is very low now due to financial difficulties and I felt trapped. I am now being asked for additional information from **********. As far as I am concerned this is a classic bait and switch and one poorly managed at that.Any help or advise would be greatly appreciated.Kind Regards,**** *****
Desired Settlement: I would like to return the vehicle and receive my $1500.00 down payment back.
We have no affiliation with **** *****. **** ***** will typically send the customer to the dealer of their choice. **** ***** also works with many different lenders. Dealers will get customers referred to them if that business works with one of the banks that they work with. We were happy to do business with **. ****. But after nearly a month, we were not funded on the check we received from **. ****.
We called **** ***** and they told us the car did not qualify based on LTV. THey also told us **. **** would be paying cash. After calling **. ****, he explained he would not be paying cash and had not said that to **** *****. After speaking with **** ***** several time, I do concur with **. ****. There seemed to be alot of confusion on their end.
**. **** asked us to help him with some financing. I have called our lender that we used for **. **** and put everything on hold until we get this resolved. I understand that **. **** would like a refund of his $1500.00 and return the car. I will work with **. **** on which ever direction he would like to go. I am in a difficult position since the car has been driven for over a month and I have not been paid. I have suffered depreciation,lost sales on this car though advertising on a car that has already been delivered. I will have to suffer reconditioning and inspection costs to bring the car back through the system. I will do whatever is in the best interest of the customer, but I would like **. **** to reconsider and try working out something he would be comfortable with, such as re- applying to his bank or perhaps a co-signer that would assist us in getting more competitive rate and terms.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|2/17/2013||Problems with Product/Service|
|2/8/2013||Problems with Product/Service|
|9/12/2012||Problems with Product/Service|
|3/14/2012||Problems with Product/Service|
|1/20/2012||Problems with Product/Service|