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A BBB Accredited Business since
BBB has determined that Herson's Honda Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Herson's Honda Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 11 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||11|
Business ManagementMr. William K. Andrakakos, GM Mr. James Bowker, Office Manager Mr. Gregg Patterson, Service Director
Auto Dealers - New Cars
Alternate Business NamesHerson's Kia Herson's Superstore
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Additional Phone Numbers
- (301) 279-8880(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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|1/14/2014||Problems with Product/Service|
|10/10/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: On April 30, 2013 I dropped off my 05 Honda Civic LX to Herson Honda to repair the front passenger power window, which doesn't go down. The time was about 8:30am. The service person told me that it will be at least $140 for them to START the diagnostics, whereas when I made the appointment I was clearly told that the diagnostics is $70 and up. The service person explained to me that for my car's problem it will at least cost $140 for them to even get started. With my good will I agreed and clearly told him that this problem has been looked at by a few car shops, I now know that it's not the master switch or passenger switch or the motor/regulator, IT IS a wiring issue, I know it . At 10:40am the service person called me and said that he has used up the $140 I agreed to pay, and he needs me to pay another $140 so that they can continue the diagnostics. I asked how far along they were with the diagnostics and whether he can give me at least an estimate of the additional time they will need to FINISH the diagnostics, he couldn't answer my questions. He just NEED another $140 to continue. I then said this is unreasonable because the charge can be endless, it's a sword hanging above my neck, I become his banking account, if the technician is lousy or doesn't put forth a good effort, or both, I am paying for no reason and I may not get a right diagnostics even after paying big bucks. The service person explained "sir you already agreed, unfortunately this is the way it is". I then decided to terminate the diagnostics -- anyone with common sense would know that this is something that has to be terminated, they don't even know how much longer it will take! Not even an estimate. When I picked up my car, I paid $140 and got a receipt, which provides very minimal amount of information, from which one can easily tell, NOT TOO MUCH was done in the 2 hours allowed and charged. It only says that the technician figured that there is an open in the circuit. But I already knew this before the car was dropped off, meaning Herson Honda is not providing me with any useful information in 2 fully charged hours. I then told the service representative that I will pay, but can he comment, it takes myself only 10 minutes to remove the door panel, how long does it take the technician to do it? and in 2 hours NOT TOO MUCH is done, the very limited amount of info that they can provide would make anyone with common sense doubt how much effort has been put forth in resolving the issue. If they charge a customer endlessly like this, without a flat rate, evidence for DUE DILIGENCE has to be shown BEYOND REASONABLE DOUBT. However, in my case, there's no such evidence, in fact, evidence for the opposite is shown. The service person couldn't answer my questions. He just said "well". That's it. I had to pay $140 for their terrible service.
Desired Settlement: I'll need a full refund, or at least something close to that.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Read Complaint Details
Complaint: I was told the price by the car salesman that I would be financing. By time I got to the financial office to sign my contract for my new car, someone had added $4000.00 of things that were not told to me and that I didn't ask for.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
BBB's Final Determination: Consumer accepted resolution offered by the business.
|4/17/2013||Problems with Product/Service | Complaint Details Unavailable|
|10/11/2012||Problems with Product/Service|