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Find a Location

Dickson City Hyundai has 1 locations, listed below.

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    Business ProfileforDickson City Hyundai

    New Car Dealers

    Current Alerts For This Business

    Advertising Review:
    On March 4,2009 the Bureau wrote to this company concerning the company's claim of BBB membership and to provide information of the promotions they offer. To date this company has not responded to either issue.

    At-a-glance

    Customer Reviews

    1.17/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Dickson City Hyundai sells new and used automobiles.

    Business Details

    Location of This Business
    1519 Scranton Carbondale Hwy, Scranton, PA 18508-1137
    BBB File Opened:
    8/1/2001
    Years in Business:
    34
    Business Started:
    11/21/1989
    Hours of Operation

    Primary

    M:
    9:00 AM - 6:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 6:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    9:00 AM - 4:00 PM
    Su:
    Closed
    Business Management
    • Mr. Michel Kiernan, Co-owner
    Contact Information

    Principal

    • Mr. Michel Kiernan, Co-owner

    Customer Contact

    • Mr. Michel Kiernan, Co-owner
    Additional Contact Information

    Fax Numbers

    • (570) 296-2712
      Other Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    19 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/18/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    My car is 14 years old and in poor condition. 4/15/23(Saturday afternoon) -I went to Dickson City Hyundai and found a used 2021 *** *** (19,000 miles) for sale. Price was 21,999.00 -I asked if I could get lower price, but was told No. Salesperson and Finance Mgr both said that cars were hard to find, and that the particular model was no longer being made, which influenced me to give a $500 deposit. I said I would try to find my own financing. Finance Mgr. brought out a photocopy of a Buyers Order form for me to sign acknowledging $500 paid. I was told this was to take to potential financing party. I was very skeptical because of the car's price, so I stopped at another dealership to find they were getting in a brand new model(different options) for lower price! I spent the next day researching the car models and prices and realized it was definitely overpriced .The next day, Monday, I asked my bank about loan rates-and determined that I would not be able to afford it. In the following days, I made six calls to Dickson City Hyundai, about getting my $500 returned- speaking to Salesperson and Finance Manager who said I would have to speak to General Manager *** ******* who was not available. Call #7 I spoke to ** *******, who was extremely unprofessional to put it nicely. I have never dealt with anyone as rude and insulting. He said I would NOT get money back. I told him I was asking guidance from relatives in legal field and Pa Attorney General's office about situation-he said he didn't care . A few days later, call #8-I spoke with *** again. He still refused to give me my money-did not care who else I contacted or consulted. I asked for a written confirmation of sale cancellation-was told it was not a sale!? I want and need my money back!! *Since this started, I have heard many unfavorable stories about this dealership*
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joanne J

    1 star

    01/21/2022

    Do not do business with them. They gave us free oil changes and free state inspection when we purchased the vehicle. When it comes time to get the oil changed or inspection needs to be done, they say they can’t get you in for 2 months. So you end up paying anyway. I had my friend call and make an appointment for an oil change to see when they would get her in (she would be a paying customer) they gave her an appointment within two weeks. I had no choice but to go get my oil changed somewhere else. I called Dickson city Hyundai to see what oil they use in my car, they told me the wrong oil. Thank god the place I took my car to realized that. They offer no resolution whatsoever to compensate you for the money you’re now spending on what was suppose to be free. They actually think it’s funny.

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