BBB Accredited Business since

Country Chrysler Dodge and Jeep

Phone: (610) 932-0500 View Additional Phone Numbers 2158 Baltimore Pike, Oxford, PA 19363 View Additional Email Addresses http://www.countrydodge.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Country Chrysler Dodge and Jeep meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Country Chrysler Dodge and Jeep include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Country Chrysler Dodge and Jeep
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 28, 1993 Business started: 10/15/1992 in PA
Type of Entity

Sole Proprietorship

Business Management
Mr. Gordon Atkisson, Owner Mrs. Kathy Brooks, Controller Ms. Patricia M. Evans, Controller
Contact Information
Principal: Mr. Gordon Atkisson, Owner
Business Category

Auto Dealers - New Cars Auto Parts & Supplies - New


Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/21/2014 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: Something caused one of my pistons to seize up in my 2014 Dodge charger ********. The dealership is trying to get out of Warranty work by saying I caused this issue. I have problems with this car and dealership since I had it. My insurance will cover it but I think this is under warranty. My car only has 9000mi it was a gift to myself from retiring from the Army Medically

Desired Settlement: My car should be covered and I shouldn't be getting accused from the dealership of doing something wrong to my car.

Business Response:

Our dealership is not accusing our customer of anything. I cannot imagine why he is saying he has had problems with us since buying it. It was a pleasure to try and help him get into his dream car. We worked very hard to obtain financing and were always happy to see him when he came into the dealership.

Chrysler Corporation is denying his warranty. It is not up to us to make that determination. We have made this very clear to our customer. Apparently Chrysler is stating that something "outside" the engine was ingested into the engine causing the failure. We would love for our customer to have his problem handled under warranty. It is not our call. I can certainly sympathize with him, we all can.

We wish we could do something,but, we cannot.

Gordon A*******


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Country Chrysler Dodge and Jeep
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)