This Business is not BBB accredited
Chevrolet 21, Inc.
Phone: (610) 838-2200 View Additional Phone Numbers 1100 Hellertown Rd # 1124, Bethlehem, PA 18015
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Chevrolet 21, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 12 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||12|
Type of Entity
Business ManagementMr. Jerold Horst, President Mrs. Mary Hannah, Controller
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service
Alternate Business NamesChevy 21
THIS LOCATION IS NOT BBB ACCREDITED
1100 Hellertown Rd # 1124
Bethlehem, PA 18015 Directions
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Additional Phone Numbers
- (610) 625-3480(Phone)
- (610) 838-4937 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
|5/9/2014||Problems with Product/Service|
|3/11/2014||Problems with Product/Service|
Read Complaint Details
Desired Settlement: I would like to have the dealer offer the vehicle to me for the $24,000 discussed on 3-15-2013 with *******. We will take the Suburban ( stock number ***** ) VIN# ***************** AS IS once test driven again and looked at by my mechanic.
This is to verity that I am in receipt of ***** *****'s concern and have forwarded it to the approriate manager and will respond when I have all of the details.
Reference ID ******* - ***** *****
In response to the complaint filed by ***** ***** referring to a 2010 Chevrolet LTZ Suburban.
We, CHEVY 21, just installed a BDC (Business Development Center). With the increasing internet business it was necessary to add this department to our dealership staff. The BDC employees are still in training. We request our BDC representatives do not include price in their conversation but only inventory, equipment and availability.
**** ***** spoke with BDC rep, *******, and also emailed her regarding financing of a vehicle and was hoping for a miracle. **** ***** offered a dollar amount for the 2010 Suburban to ******* who is not authorized to approve an offer and ******* made an appointment for **** ***** to come to the dealership to discuss and negotiate a deal on the SUV. We did not accept a deposit over the phone to hold the Suburban at any price. We sent the application to the bank or banks and did receive a conditioned approval for $24,000.00 however this was not sufficient to purchase the Suburban so we offered her a Chevrolet Traverse. The offer of the Traverse was not a "switch" vehicle but a vehicle for an amount that the bank was willing to lend to the *****s with the conditioned approval.
I was really hoping **** ***** withdrew her complaint since she again contacted our dealership on March 23rd to ask if there was anymore we could do for her.
If I can be of further assistance please contact me at ************.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
If your staff was still in training then why was there no supervision. I asked ******* for a sales manager over the phone when we discussed the price of the truck. I asked to speak to a manager but was told that he was occupied with another customer. Then I was put on hold and told she was confident they could honor that price. ( as if she stopped to ask the manager about the offer ) and then came back and said this was alright. Again! ..... ... no miracle was expected, I only expected to come into the dealership to purchase a truck for and agreed amount. Upon inspecting the truck It became a believable price due to the condition. Broken bumper, chips, the truck didn't want to start and needed to be jumped, nails in the tires and an oil leak! ... so given all that was wrong with the truck when it was shown to me, I thought that the $25,000 offered was appropriate AS IS and that they were having a BIG sale. Honestly if the dealer expected to get FULL PRICE then the truck should have NEVER been shown to ANYONE unitl the repairs were done!
I didn't appriciate the offer of the Traverse as it was clearly not the vehicle I was interested in and I felt like I was being usurer into something cheaper.
As for my credit and the banks, for the $25,000 I was hoping to spend, I was approved and purchased another Suburban that was in much better condition. I hope that in the future the dealership can more appropriately supervise their call center staff to avoid such immature mistakes over the phone with another hopeful client. They wasted my time and disappointed me but I guess it doesn't matter now.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|11/5/2012||Problems with Product/Service|
|11/4/2011||Problems with Product/Service|
|8/8/2011||Problems with Product/Service|