BBB Accredited Business since
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This company sells and services new and used autos. They are an authorized Chevrolet,Buick,Cadillac, GMC Truck, Kia, Subaru, Ford, Nissan, Chrysler, Jeep, Dodge, & Toyota Dealership with 9 locations.
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A BBB Accredited Business since
BBB has determined that Blaise Alexander Chevrolet Buick meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Blaise Alexander Chevrolet Buick include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 15 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||12|
|Total Closed Complaints||15|
Type of Entity
Business ManagementMr. Blaise Alexander, President Mr. ALAN SHANHOLTZ, GENERAL MANAGER Mr. Adam Alexander, Sec/Treasurer Mr. Dave Hornline, Service Manager Mr. Matt Lutz, Vice President Mr. Mike Mcrae, Gen. Mgr. Mr. John Panko Ms. Meredith Powell, Assistant
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Diagnostic Service Auto Parts & Supplies - New Auto Repair & Service Auto Body Repair & Painting
Alternate Business NamesAlexander Buick Cadillac GMC Truck Alexander Family Buick GMC Truck Alexander Kia Alexander Nissan Alexander Subaru Aubrey Alexander Toyota Blaise Alexander Chrysler Jeep Blaise Alexander Ford Blaise Alexander Ford of Ephrata Blaise Alexander Greencastle Blaise Alexander Hyundai Mazda Blaise Alexander Phillipsburg
THIS LOCATION IS NOT BBB ACCREDITED
1080 E College Ave
State College, PA 16801 (814) 234-4321 (877) 253-4141 Directions
THIS LOCATION IS NOT BBB ACCREDITED
113 Walton Street
Philipsburg, PA 16866 (800) 462-1519 (814) 342-3223 Directions
125 Lycoming Mall Road
Pennsdale, PA 17756 (570) 546-4925 Directions
1325 N Susquehanna Trl
Selinsgrove, PA 17870 (570) 743-1171 (800) 983-7235 Directions
THIS LOCATION IS NOT BBB ACCREDITED
1703 W College Ave
State College, PA 16801 (814) 234-2886 Directions
2265 Old Turnpike Rd
Lewisburg, PA 17837 (570) 524-2079 Directions
2501 Lycoming Creek Rd
Williamsport, PA 17701 (570) 494-0121 (800) 326-8113 Directions
2830 Lycoming Creek Rd
Williamsport, PA 17701 (570) 494-1170 (800) 998-1965 Directions
399 Central Boulevard
Bloomsburg, PA 17815 (570) 784-0794 (800) 598-5089 Directions
620 N. Reading Rd.
Ephrata, PA 17522 (717) 733-4700 Directions
650 N Antrim Way
Greencastle, PA 17225 (717) 597-2133 (877) 250-6401 Directions
800 Market St
Sunbury, PA 17801 (570) 286-4541 (800) 326-9230 Directions
933 Broad St
Montoursville, PA 17754 (800) 326-9260 (570) 368-8677 Directions
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- Guarantee or Warranty
BBB Complaint Process
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Additional Phone Numbers
- (800) 326-9260(Phone)
- (570) 368-2987 (Fax)
- (570) 601-1840 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
|11/3/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Inferior repairs. DAMAGES to vehicle. They refuse to even try to Resolve ISSUES!! WOULD NOT RECOMMEND!!!!
Desired Settlement: at one would point, I was willing to leave vehicle to have it repaired property, and damages corrected!!. But after I was called to see if I was available for a schedule appointment with the General Manager and technician and I agreed to time and date. They had no intentions of even trying to resolve issues!!!!! The GENERAL MANAGER OR TECH. did not even show.
Business Response: This customer had her vehicle in for a trip check, new tires, and new brakes. After looking at the vehicle we made some recommendations to the customer and they authorized all of the work. The day after she picked up the vehicle she came back accusing us of damaging all 4 of her wheels. Both the service manager and the technician that worked on the car stated the wheels where damaged when the vehicle was brought in and said the type of damage was clearly from “curbing” and did not show signs of damage from tire changing. I was not involved in the situation at the time when she was supposed to meet with the general manager so I don’t know if someone told her he would be here for her to talk to when she came in. Several weeks later we received a credit card dispute stating the work to the vehicle was never performed. We sent copies of the signed Repair Orders to the credit card company showing the customer signed when picking up the vehicle and the credit card company ruled in our favor. After receiving the BBB complaint on September 21st I called ***. ********* and offered to meet her at the dealership to look at the damaged wheels myself and would help her get them repaired. She said she would call me back if she wanted to take me up on the offer after she talked to her husband. I have not heard anything from her and left a message for her on September 25th asking her to call me back. As of Today, September 27th I have not heard back from her. Until she comes to the dealership to meet with me I don’t think there is anything further I can do to resolve the issue. Joel
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|5/29/2013||Problems with Product/Service | Complaint Details Unavailable|
|4/22/2013||Advertising/Sales Issues | Complaint Details Unavailable|
|9/16/2012||Problems with Product/Service|
|8/13/2012||Problems with Product/Service|
|7/31/2012||Problems with Product/Service|
|4/28/2012||Problems with Product/Service|
|4/10/2012||Problems with Product/Service|
|2/14/2012||Problems with Product/Service|
|2/3/2012||Problems with Product/Service|
|12/14/2011||Problems with Product/Service|
|11/1/2011||Problems with Product/Service|