BBB Accredited Business since
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This company sells and services new and used autos. They are an authorized Chevrolet,Buick,Cadillac, GMC Truck, Kia, Subaru, Ford, Nissan, Chrysler, Jeep, Dodge, & Toyota Dealership with 9 locations.
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A BBB Accredited Business since
BBB has determined that Blaise Alexander Chevrolet Buick meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Blaise Alexander Chevrolet Buick include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 20 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||17|
|Total Closed Complaints||20|
Type of Entity
Business ManagementMr. Blaise Alexander, President Mr. ALAN SHANHOLTZ, GENERAL MANAGER Mr. Adam Alexander, Sec/Treasurer Mr. Dave Hornline, Service Manager Mr. Matt Lutz, Vice President Mr. Mike Mcrae, Gen. Mgr. Mr. John Panko Ms. Meredith Powell, Assistant
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Diagnostic Service Auto Parts & Supplies - New Auto Repair & Service Auto Body Repair & Painting
Alternate Business NamesAlexander Buick Cadillac GMC Truck Alexander Family Buick GMC Truck Alexander Kia Alexander Nissan Alexander Subaru Aubrey Alexander Toyota Blaise Alexander Chrysler Jeep Blaise Alexander Ford Blaise Alexander Ford of Ephrata Blaise Alexander Greencastle Blaise Alexander Hyundai Mazda Blaise Alexander Phillipsburg
THIS LOCATION IS NOT BBB ACCREDITED
1080 E College Ave
State College, PA 16801 (814) 234-4321 (877) 253-4141 Directions
THIS LOCATION IS NOT BBB ACCREDITED
113 Walton Street
Philipsburg, PA 16866 (814) 342-3223 (800) 462-1519 Directions
125 Lycoming Mall Road
Pennsdale, PA 17756 (570) 546-4925 Directions
1325 N Susquehanna Trl
Selinsgrove, PA 17870 (570) 743-1171 (800) 983-7235 Directions
THIS LOCATION IS NOT BBB ACCREDITED
1703 W College Ave
State College, PA 16801 (814) 234-2886 Directions
2265 Old Turnpike Rd
Lewisburg, PA 17837 (570) 524-2079 Directions
2501 Lycoming Creek Rd
Williamsport, PA 17701 (570) 494-0121 (800) 326-8113 Directions
2830 Lycoming Creek Rd
Williamsport, PA 17701 (800) 998-1965 (570) 494-1170 Directions
399 Central Boulevard
Bloomsburg, PA 17815 (800) 598-5089 (570) 784-0794 Directions
620 N. Reading Rd.
Ephrata, PA 17522 (717) 733-4700 Directions
650 N Antrim Way
Greencastle, PA 17225 (717) 597-2133 (877) 250-6401 Directions
800 Market St
Sunbury, PA 17801 (800) 326-9230 (570) 286-4541 Directions
933 Broad St
Montoursville, PA 17754 (570) 368-8677 (800) 326-9260 Directions
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Types of Complaints Handled by BBB
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- Advertising or Sales
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BBB Complaint Process
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Additional Phone Numbers
- (800) 326-9260(Phone)
- (570) 368-2987 (Fax)
- (570) 601-1840 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|11/25/2014||Problems with Product/Service|
|11/22/2014||Problems with Product/Service|
|10/25/2014||Problems with Product/Service|
|10/17/2014||Problems with Product/Service|
|8/24/2014||Problems with Product/Service|
|7/3/2014||Problems with Product/Service|
|4/26/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I believe that damage was done to my vehicle while at Blaise Alexander Subaru for a routine service appointment. I do not feel that they are working to resolve the claims in a professional manner. I was primarily in contact with the Service manager of Blaise Alexander Subaru. I had to call him multiple times about the status of our situation, and he made no effort to contact me or make me feel as though it was an important situation to him or the company. They claimed that they did not have anything to do with the damages before ever assessing the vehicle, and are relying solely on the word of their technician and denying any responsibility for said damages. The damage to the tires was severe, and it was very unprofessional for me to be allowed to leave the premises with the the tires in that condition. Had the damages caused an accident while on the road, I could have lost my life, or taken others needlessly.
Desired Settlement: I would like full replacement of the two damaged driver's side wheels, and all 4 of my tires must be replaced because my vehichle requires all tires to have the same amount of tread wear, also the vehicle will need an alignment
Re: ***** ***** ******
**. ****** was in for a service appointment on October 7, 2013 for an oil change and a noise in the suspension. We did the oil change and addressed his concern and found the front sway bar links loose. We tightened the front sway bar links, test drove and the concern was addressed and repaired.
Our trained service advisors and technicians do a visual inspection of our customers vehicles and note any damages or needs prior to servicing the vehicle. No such damages were reported before or after the vehicle was serviced by our technician. **. ****** picked up his vehicle on October 7, 2013 before closing and did not address any other concerns with our service department.
**. ****** called on October 10, 2013, early evening, accusing us of damaging his vehicle on October 7, 2013. He then called on October 11, 2013, and talked to ***** ******, our service manager. On October 14, 2013, three of my managers met with **. ****** at his residence to address his concerns and to take pictures of the vehicle. After concurring with my managers we found that we are not at fault for the damages on **. ******s vehicle.
Blaise Alexander Subaru
Problems with Product/Service
Read Complaint Details
Complaint: Inferior repairs. DAMAGES to vehicle. They refuse to even try to Resolve ISSUES!! WOULD NOT RECOMMEND!!!!
Desired Settlement: at one would point, I was willing to leave vehicle to have it repaired property, and damages corrected!!. But after I was called to see if I was available for a schedule appointment with the General Manager and technician and I agreed to time and date. They had no intentions of even trying to resolve issues!!!!! The GENERAL MANAGER OR TECH. did not even show.
Business Response: This customer had her vehicle in for a trip check, new tires, and new brakes. After looking at the vehicle we made some recommendations to the customer and they authorized all of the work. The day after she picked up the vehicle she came back accusing us of damaging all 4 of her wheels. Both the service manager and the technician that worked on the car stated the wheels where damaged when the vehicle was brought in and said the type of damage was clearly from “curbing” and did not show signs of damage from tire changing. I was not involved in the situation at the time when she was supposed to meet with the general manager so I don’t know if someone told her he would be here for her to talk to when she came in. Several weeks later we received a credit card dispute stating the work to the vehicle was never performed. We sent copies of the signed Repair Orders to the credit card company showing the customer signed when picking up the vehicle and the credit card company ruled in our favor. After receiving the BBB complaint on September 21st I called ***. ********* and offered to meet her at the dealership to look at the damaged wheels myself and would help her get them repaired. She said she would call me back if she wanted to take me up on the offer after she talked to her husband. I have not heard anything from her and left a message for her on September 25th asking her to call me back. As of Today, September 27th I have not heard back from her. Until she comes to the dealership to meet with me I don’t think there is anything further I can do to resolve the issue. Joel
|5/29/2013||Problems with Product/Service | Complaint Details Unavailable|
|4/22/2013||Advertising/Sales Issues | Complaint Details Unavailable|
|9/16/2012||Problems with Product/Service|
|8/13/2012||Problems with Product/Service|
|7/31/2012||Problems with Product/Service|
|4/28/2012||Problems with Product/Service|
|4/10/2012||Problems with Product/Service|
|2/14/2012||Problems with Product/Service|
|2/3/2012||Problems with Product/Service|