This business is not BBB accredited.
Phone: (703) 532-8800 2923 Annandale Road, Falls Church, VA 22042
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Bill Page Motors, Inc include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Bill Page Motors, Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMrs. China Areuckle, General Manager Mr. Moji Ahmadi, Service Manager
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service
Alternate Business NamesBill Page Toyota
THIS LOCATION IS NOT BBB ACCREDITED
2923 Annandale Road
Falls Church, VA 22042 (703) 532-8800 Directions
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|6/16/2015||Problems with Product/Service|
Read Complaint Details
Complaint: I bought a ****** ***** ****** ***. One car opener was provided and there should have been two. We got one key and an envelope which Afros stressed don't lose it in case you ever need another opener made. An acquaintance just bought the same car and received two. I called ****** who verified I should have received two. I called the dealer (Hanook, a salesperson took the call) who said of course it comes with two and it should have been provided and would call me back. Johnny K**, the sales manager, called me back and said that his staff would never not give the customer two. I said that I didn't get two. After discussion, he said he'd talk to Afros tomorrow when he's in the office and get his take. He indicated that Afros has an excellent memory and is sure that he'll remember the sale. My perception was that he thought that I was lying. I found him very rude and not customer service oriented at all. He asked why I waited so long to call about it. I indicated because I didn't know any differently until I had a casual conversation with someone who recently bought a similar car. I wouldn't know that I should have received two. He also said that those parts cost $300, if it was only $50, it would be no big deal to give me another. In addition to only having one key, I'm concerned that my other key is out there and available to someone for their use.
Desired Settlement: I would like the second door opener for my car.
Read Complaint Details
Complaint: I am writing this letter to dispute Acct. No. ******* and to seek out a complaint of bad business conduct perpetrated by Bill Page Toyota, located at **** ********* ** in Falls Church, VA. I first went into this contract not knowing and without the understanding of the false and misleading financial information given to me by **. **** *** as he guided me through the contract. . **. **** *** knew I had no knowledge of how these contracts work, and he assured me I could put my trust in him to properly guide me through it. The salesman ******** ***** ******* and ***** ****** in finance was also complicit in this fraudulent deception. Since I do not live in the location of the dealership but reside out of town, **. **** *** told me the contract would be mailed to me. I went into this agreement strictly with the intention of co-signing for my son ***** ********* to help him establish his credit. I was told by the above salesman ******** ******* and **** *** to give **. *** a call when I received the contract. Upon receiving the contract in the mail, and contacting ** *** by phone, he instructed me where to sign the contract. On the phone with ** **** *** I made it perfectly crystal clear verbally that I wanted to ONLY co-sign for my son and not be the primary. He then instructed me to sign the top line, which I questioned him about. I asked him”why was I signing the top line when I’m supposed to be the co-signer”? He then said “that is where the co-signer is supposed to sign”. He repeatedly stated throughout our conversation “yes, you are the co-signer.”. He also stated “this is the way it’s done, for you to sign on the top line, and you are the co-signer.” He then stated “you both are responsible for the vehicle, you as the co-signer, and your son as the primary.” I falsely believed that **. **** *** was being truthful with me and I continued to stress throughout our conversation that I wanted ONLY to be the co-signer not the primary. I then asked **. *** if I can receive a copy of the contract in the mail, he assured me that I absolutely would receive a copy of the contract in the mail sent out that same week. The only paperwork I ever received in the mail, was the Bill of Sale contract which was only 3 pages, much less than the contract I originally received from Bill Page Toyota. I called **** *** and expressed to him that I did not yet receive a copy of the contract. He informed me that he would be sending a copy of the contract in the mail to me that week. I have NEVER received a copy of the original contract to this date. I then asked **. *** “why do you have me listed as the primary buyer, when I specifically told you I wanted to co-sign, and you said “yes you are the co-signer?’ He then arrogantly stated to me “***. ******* car dealerships do not do co-signing anymore.” I then stated to him “**. *** you assured me throughout our conversation as you instructed me where to sign, that I would be strictly a co-signer, and not the primary buyer.” He just continued to say with an unpleasant tone “no one co-signs anyone.” All the above persons entire tone of voice and attitude completely changed to rudeness after they received the contract, and I tried to contact them to get this matter cleared up. Most of my calls were either ignored, or all above persons were completely rude and very short with me saying “there’s nothing they could do.” I then called other dealerships to find out if they still accepted co-signers, they ALL said yes they do, so that is yet another lie told to me by ** **** ***. Another thing of concern is that if Bill Page Toyota does not accept co-signers, then why did they accept my son ***** *********’s name as the co-signer? He was supposed to be the primary buyer and myself as the co-signer, but the lies and fraudulent practices of Bill Page Toyota made certain that did not happen. I made more calls in an attempt to speak with the owner of Bill Page Toyota, but to no avail. I finally received a call from a ******* Page who told me he was the owner. I explained to **. ******* Page what has taken place and the deception of his employees in hopes that he would make things right. He was very brief in conversation, with NO concern whatsoever on the lies and deception perpetrated by his company, and he said ‘there nothing I can do.” This dealership Bill Page Toyota-Scion located at **** ********* ** in Falls Church, VA showed me bad business conduct along with fraudulent and misleading practices in dealing with their contract. I am requesting that they make things right in this matter by removing this off of my credit report and credit score. If they so easily did this to me with no conscious, then they undoubtedly have done the same to others. Feel free to contact me at anytime. Thank You
Desired Settlement: I am requesting that they make things right in this matter by removing this off of my credit report and credit score.
In response to complaint # ******* our company's position is as follows.
The purchase date was on 10/30/2012
The vehicle was purchased for her son, ***** *********. Due to his credit score, we wer unable to finance him as primery owner. therefor, **. ******* needed to co-sign the deal.
**. ******* never spoke dirrectly with our Finance manager. the contract was sent to her via FED EX , she signed under the "Buyer" and "co-buyer" was her son and returned the contract.
She was not mislead by any of our sales and finance employees and her complaint has no merrit.
Customer Relation MAnager
Problems with Product/Service
Read Complaint Details
Complaint: I walked into Bill Page Toyota today 08/03/2013 with intentions of car shopping for a Rav 4 or possibly a camry, and expected wonderful service due to the fact that my fiancé works as a finance manager at this business as well as other referrals from reputable customers. The business manager (****** ****) rudely said to her coworker ****** **** (finance manager) that for reasons unknown, that he did not want me there. When I approached **. ****** **** he immediately changed his attitude and realized I was standing below the podium that he was sitting on. He then proceeded to say yes sir and treated me as if I was a joke and not a serious buyer. The sales associate helping me at the time (******) also said it was weird that he was treating a customer as well as her coworker this way in such a rude and degrading manner and it was also quote on quote not the first time. While I was on the test drive my fiancé was threatened by **. ****** **** that he would call his superior and report that I was there as if it was some kind of policy infraction or as if i was sanctioned to not be there. Truthfully I am disappointed in Bill Page. My father, who works for a bureau of investigation also found this incredibly wrong. It's abusive and also to add insult to injury my fiancé is pregnant 5 months and should not be tormented in such a stressful manner. I insist this be taken care of with the right kind of reprimanding. ** ****** **** is not the owner of the business and even if he was should have more dignity, apathy and respect for others in such a professional environment!
Desired Settlement: Change in defined behavior and professionalism as well as an understanding that being put in a high position requires a set of principles and responsibilities that goes above and beyond just "doing your job" or termination.
In response to complaint # ******* , our company's position is as follows:
**.***** is fiance of one of our employees and he has been visiting his fiance frequently during business hours and had spent time with her in her office. The employee has previously been warned not to have her fiance in her office during work hours.
On 08/03/2013 **. ***** was seen spending time in the employee's (His Fiance's) office again despite previous warning. **. ****, our sales manager, asked The employee to aske her fiance to leave.
We respect all our customers and we expect our employeed to conduct business in business hours and do not mix work with personal matters.
Customer Relation Manager
Bill Page Toyota
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Read Complaint Details
Complaint: This used car dealership had an internet advertisement for a 2004 Toyota Prius (Vin number *****************).....it was advertised on ***************** and it even had a messaging system directly with this dealer where they responded to our online message. We arranged to come view the vehicle for a test drive, and brought the printed out advertisement as well. When we arrive, the first manager said yes this was the car, and confirmed it as well...A few minutes later, the other manager and sales person start saying the price is wrong and we would have to pay 11k -12k for this vehecle when the ************* advertisement clearly says its cost is 8,688.....it had the same vin number and mileage listed as well. The managers said, ok, let us discuss and we will offer you a price shortly...so we wait and go to our car....they never call us, and so we call them after a few hours, the manager *** **** Toyota Certified Car Manager ************ answers and says...oh we sold the car...its gone...we said..well we were waiting fro a call back. He says he sold the car for 11k...We said this is ********...and why didn't anyone call us? IT was obvious he was lying about selling it, and was trying to avoid being held to their internet price. This morning I checked their website and they have the car as available and is now listed at 11, 950...!
Desired Settlement: Sell the car for the first price and honor what you advertise!
Re: complaint ID # *******
in response to above mentioned complaint ID # , our company's position is as follows.
the vehicle was advertised by ***************** and NOT Bill Page Toyota.
The vehicle is advertised on our company's website for $11950.00
Bill Page Toyota has no affilitaion and is connected be any means to *****************.
We do honor the prices WE advertise on our own website.
Therefore, we believe that allegations have no merrits.
Customer Relation Manager
Bill Page Toyota.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
***************** advertised this vehicle without our knowledge. they are not responding to our calling.
the vehicle was sold the next day after it was seen bt *** *****.
Customer Relation Manager
Bill Page Toyota
|12/10/2012||Problems with Product/Service|