This business is not BBB accredited.
Phone: (866) 952-4549 Fax: (866) 952-4654 4611 Hamilton Blvd, Allentown, PA 18103 ! There is an alert on Becker Wagonmaster, Inc. !
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Robert Becker, President
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service
THIS LOCATION IS NOT BBB ACCREDITED
4611 Hamilton Blvd
Allentown, PA 18103 (866) 952-4549 Directions
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According to information in BBB files, this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: February 28, 2013 my front two tires on my 2010 Subaru Legacy were bald on the inside to the point where the threads were showing, so Becker Subaru replaced them and "performed" an alignment as requested. The rear tires were rotated to the front and the new ones were put on in the rear. Not even three months later, May 17, 2013, I had to replace the front tires due to the same issue being bald on the inside of the tire. Again, the threads were showing. Becker Subaru said it was because all 4 tires should have been replaced at the same time, even though the original ones weren't showing any wear while they were on the rear of the car less than three months prior. But, I replaced the front ones yet again, and the tires were rotated (so the ones bought three months prior were now on the front). I went to my mechanic November 19, 2013, for a simple oil change, and he pulls me into the garage while my car is up on the lift and shows me the inside of the two front tires where I can clearly see the threads. He said my alignment was off, and I explained to him the story of getting one done 8 months prior, even showed him the receipt. He informed me that if an alignment was in fact done, the tires wouldnt have been worn the exact same way three months later, AND 5 months again after that, to the point where each time the threads were showing. What my mechanic thinks Becker Subaru probably did was just set the tow, or balanced the tires and charged me for an alignment. If everything was done correctly the first time, I wouldnt have had to purchase an additional 4 tires and a second alignment within 8 months.
Desired Settlement: Reimbursement for the alignment Becker Subaru provided on 2/28/2013 for $89.95, second set of 2 tires purchased 5/17/2013 for $262.35, and the third set of 2 tires purchased 11/19/2013 for $222.50. A total of $574.80
Problems with Product/Service
Read Complaint Details
Complaint: I took my car to Becker Subaru (aka Becker Wagonmaster) to have a headgasket repair completed on my 1999 Subaru Legacy Outback SUS. I was told on the phone that the repair would be completed in 1 day guaranteed. The repair took 3 days. Also the price ~$2300, did not include various services that I was told would be completed. After I got the car back, I had to replace the coolant because it was not flushed as the service advisor told me it would be. The grounding wire was not tightened down properly causing intermitent electrical issues with the car, nearly causing 3 accidents. The final straw was the engine started leaking engine oil from one of the seals that they installed during the repair. When I initially called I was told that it was not under warranty and I would have to pay for the repair. I contacted my mechanic (****** from **********) to have the repairs performed. I contacted Becker to request money for the repair since their work was not completed correctly. Had the work been performed correctly the first time, I would not have needed to have my car go in for additional repairs. While ****** was working on the car, they found that Becker had installed one of the cam shafts out of time causing the engine to run harder. The major problem came in when they were taking off the Valve cover on the car. The bolts were broke off during the repair from Becker. Instead of extracting the bolt and replacing them correctly, the mechanic glued the bolt back in. This caused the valve cover to improperly seal and cause the cam seals to fail which required additional repairs. This also caused a risk of fire as the engine oil was leaking to the exhaust manifold and causing it to smoke. ****** talked to the shop manager at Becker and was told that they were not going to do anything about it.
Desired Settlement: My bill from ****** should be paid in full by Becker as it was a result of their neglegence. Had Becker performed the repair properly the first time, the additional repair would not have been needed. Given that I have already paid the bill, the money should be refunded to me via check or cash. I will not accept Becker store credit or complimentary services as I will not take my car to them to be worked on, nor will I take ANY car there for service or inspection.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
In regards to the timeline, the service advisor informed me multiple times it was a same day repair. Not 3 days as stated by the business. If the call was recorded my statement can be backed up call recorded logs.
I had Becker check the oils smell (the leak) and was told by the lead technician that it was the cam seals and they would need 2 days to repair an the repair would not be free. It was not until after I had scheduled the repair at another repair shop that they said they would for free but I had to schedule 2 weeks on advance. (Given the dramatic jump on price that occurred on the first repair, it felt like a possible switch scenario.)
Certified mechanics from ****** in **********, PA performed the repair and documented the cam shaft timing issue, the cam shaft nick, and the valve cover bolt issue. The camshaft was not out of time enough to cause complete engine malfunction but enough to affect performance. Evidence of the broken and glued bolts were turned over to me by Car Doc.
Given the multiple issues and inconsistency of facts from one employee to the next, I was my comfortable having Becker repair my car.
Based on this information, I strongly reject their statement.