Business ProfileforMercedes Benz of Alexandria

I brought my vehicle in to get serviced on June 30, 2022. It's a 1995 that I just purchased which I knew needed work, so I figured I would be proactive and take it in to Mercedes dealer for a multi-point inspection and get whatever needed to be done. My vehicle was there from 6/30 - 7/14. I picked up my vehicle on 7/14 and literally an hour after I left, the check engine light came on. This was one of the issues that was supposed to be fixed while my car was there for two whole weeks. I returned my vehicle the same day and was told that technicians did not know what the issue was at the moment. I called four times to speak with a manager and left three messages, before anyone got back to me. It makes no sense to me how a vehicle can be in a shop for two weeks and still come out with an issue and the poor customer service I am truly surprised by. This is unacceptable. I purchased my vehicle on 6/22 and my temporary tags expired on 7/22. What makes it worse is the fact that I have yet to get my vehicle to state inspection so I can get my tags because my vehicle has been in the shop for over a month. Today is 8/4 and my vehicle is still there. I was told multiple times it would be ready on a certain day only for that day to come and them to tell me they need another day. My vehicle was supposed to be ready today and I’m told they ordered a wrong part and now they need another day. My vehicle has been there for a total of 36 days. This is unacceptable!