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          Mercedes Benz of Alexandria has 1 locations, listed below.

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            Business ProfileforMercedes Benz of Alexandria

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/18/2008

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            We are an authorized franchise dealer for Mercedes-Benz passenger cars and commercial vans. We are exclusive to Mercedes-Benz and welcome all sales, parts and service clients.

            Products & Services

            M-B Cars, SUV's, commercial vans & M-B Parts

            Business Details

            BBB File Opened:
            6/1/2001
            Years in Business:
            34
            Business Started:
            5/19/1989
            Business Started Locally:
            3/1/2002
            Business Incorporated:
            12/20/2001
            Accredited Since:
            7/18/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 20148 for this business, issued by Motor Vehicle Dealer Board (MVDB)-VA

            These agencies may include:

            Motor Vehicle Dealer Board (MVDB)-VA

            2201 West Broad Street Ste 104

            Richmond VA 23220

            (804) 367-1100

            Fax: (804) 3671053

            http://www.mvdb.virginia.gov/

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • American Service Center Associates of Alexandria LLC
            Business Management
            • Ms. Sharon Stepp, Associate
            • Mr. David Johnson, General Manager
            Contact Information

            Principal

            • Mr. David Johnson, General Manager

            Customer Contact

            • Ms. Sharon Stepp, Associate
            Additional Contact Information

            Fax Numbers

            • (703) 751-0383
              Primary Fax

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/15/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Scheduled service and received email confirmation but no one showed up. Contacted them 3 times and they keeps sorry and saying our service team will contacting you. Having the same problem last July. Below is the email confirmation. Dear ***, Thank you for choosing Mercedes-Benz of Alexandria! Your Mercedes-Benz 2017 ****** ****** 4MATIC service appointment has been confirmed for Thursday, July 15, 2021 12:00 PM. We look forward to seeing you soon, however, should you need to change or reschedule please click this link ***************************.html Date/Time of Reservation : Thursday, July 15, 2021 12:00 PM Notes Added : --Perform "B" Service --Perform safety inspection Transportation Option: Pickup and Delivery
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jermaine J

            1 star

            08/04/2022

            I brought my vehicle in to get serviced on June 30, 2022. It's a 1995 that I just purchased which I knew needed work, so I figured I would be proactive and take it in to Mercedes dealer for a multi-point inspection and get whatever needed to be done. My vehicle was there from 6/30 - 7/14. I picked up my vehicle on 7/14 and literally an hour after I left, the check engine light came on. This was one of the issues that was supposed to be fixed while my car was there for two whole weeks. I returned my vehicle the same day and was told that technicians did not know what the issue was at the moment. I called four times to speak with a manager and left three messages, before anyone got back to me. It makes no sense to me how a vehicle can be in a shop for two weeks and still come out with an issue and the poor customer service I am truly surprised by. This is unacceptable. I purchased my vehicle on 6/22 and my temporary tags expired on 7/22. What makes it worse is the fact that I have yet to get my vehicle to state inspection so I can get my tags because my vehicle has been in the shop for over a month. Today is 8/4 and my vehicle is still there. I was told multiple times it would be ready on a certain day only for that day to come and them to tell me they need another day. My vehicle was supposed to be ready today and I’m told they ordered a wrong part and now they need another day. My vehicle has been there for a total of 36 days. This is unacceptable!

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