Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Allan Hornbeck Chevrolet has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Allan Hornbeck Chevrolet

      400 Main St Ste 402 Forest City, PA 18421-1420

    • Allan Hornbeck Chevrolet

      400 Main St Forest City, PA 18421-1420

    Business ProfileforAllan Hornbeck Chevrolet

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    8 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Allan Hornbeck Chevrolet sells and services both new and used cars and light trucks.

    Business Details

    This is a multi-location business.

    Find a Location

    Allan Hornbeck Chevrolet has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Allan Hornbeck Chevrolet

        400 Main St Ste 402 Forest City, PA 18421-1420

      • Allan Hornbeck Chevrolet

        400 Main St Forest City, PA 18421-1420

      Location of This Business
      400 Main St Ste 402, Forest City, PA 18421-1420
      BBB File Opened:
      1/5/2001
      Years in Business:
      80
      Business Started:
      1/1/1944
      Date of New Ownership:
      4/1/2017
      Business Incorporated:
      9/16/2016
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of VD032554 for this business, issued by Bureau of Professional & Occupational Affairs (BPOA)-PA

      These agencies may include:

      Bureau of Professional & Occupational Affairs (BPOA)-PA

      P.O. Box 2649

      Harrisburg PA 17105-2649

      (717) 783-1697

      Fax: (717) 7870250

      http://www.licensepa.state.pa.us/

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Hornbeck Chevrolet
      • AHC Acquisition LLC
      Business Management
      • Mr. Alexander Landa, Owner
      • Mr. Michael Muchnik, General Manager
      Contact Information

      Principal

      • Mr. Alexander Landa, Owner

      Customer Contact

      • Mr. Michael Muchnik, General Manager
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      17 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/24/2023

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Unanswered
      I purchased a car on 1/28/2023. We were not able to take the car that day because it was not inspected. We were able to pick up the vehicle on the next day. We were told the car had been inspected and needed new tires which they had put on. We called them on 2/10/20203 to say the car had some smoke coming out of the exhaust when starting the vehicle. We were told we would get a callback. We finally heard back from them on 2/16/2023 and had an appointment on 2/22/2023 for them to look at the problem. We got snow on 2/22/2023 to see if we could bring the car the following day instead. They weren't able to take it until 2/24/2023. We were notified that it needed a new engine. We were told that it may or not be covered by warranty. It took two full weeks of calling Hornbeck and the warranty company to find the warranty would cover the cost of engine replacement. It took another week for the part to arrive. Horneck refused to give us a loaner vehicle. they stated warranty would pay $35 towards a rental per day. We expressed that we felt we should not be held responsible for any charge for the loaner since we were sold a car with a bad engine. Hornbeck disagreed. After a week of waiting for the part to arrive, they began work on 3/20/2023. We got a call that the catalytic converter was bad and also needed to be replaced. Again told it may or not be covered by warranty. We were notified it was but that we will have charges of $450.00. and we may get the car back next week. So we have owned the car for roughly 6 weeks and Hornbeck has had it about 4 of those weeks. They sold us a car with a bad engine and bad catalytic converter and are trying to charge us. We feel we should have been given a rental and not forced to borrow vehicles or pay over $2700 at this point for rental and we should not have any amount due. It is clear that we were sold a bad vehicle. A car isn't sold and inspected and has either let alone both of these parts go bad in less than two weeks.

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jerel S

      1 star

      01/10/2024

      "I have been calling this business for days after being sold a lowjack that is not even registered to my vehicle. But every time I call, they answer the phone and hang up, which is extremely unprofessional. I strongly believe that they are discriminating against me based on my race. I demanded to speak with the manager's boss, but someone rudely told me no and hung up. This is unacceptable behavior, and I will not tolerate it. I demand immediate resolution to this issue and expect to be treated with respect and fairness like any other customer."

      Local BBB

      BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.