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A BBB Accredited Business since
BBB has determined that Alexandria Toyota Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Alexandria Toyota Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 8 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||8|
Type of Entity
Business ManagementMr. Jack Taylor, Owner Mr. Robert L. Bell, Service Manager Ms. Jenny Kichinko, Controller
Auto Dealers - New Cars
Alternate Business NamesAlexandria Toyota-Scion Jack Taylor's Alexandria Toyota-Scion
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Additional Phone Numbers
- (703) 795-5303(Phone)
- (877) 726-9629(Phone)
- (877) 884-0705(Phone)
- (703) 548-0902 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
|7/24/2014||Problems with Product/Service|
|3/6/2014||Problems with Product/Service|
Read Complaint Details
Complaint: I purchased a vehicle from this dealership on Oct. 28, 2012. From the day I purchased this vehicle I have had so many problems with it, including the dealership throwing my warranty off that i paid over $1,500 for. The first day the vehicle was supposed to be detailed and the rotors and brakes serviced. They provided a loaner car for me and I was promised my car the next day, but i did not get it until three days after and the vehicle was not professionally detailed as promised. A couple of days after I finally got the vehicle back the car started running hard, the steering was off, the car hesitated to accelerate properly, and I had to crank the engine twice because the first time it would always cut off. I talked to the salesman and he told me to bring it back. So I did just that. He told me that they changed the oil, tuned the car up, rotated the tires, checked the transmission, and aligned the vehicle. Only to get the car back a week after and the same problems occurred all over again, so I called him back and he told me to bring the vehicle back in. Once again I did and they had my vehicle for another full week. Then i had to take it back again because the car once again was hesitating to accelerate and the steering was still off and it was causing a lot of wear on the tires. This time I returned the vehicle i ran into the used car sales manager. He knew nothing about me coming in and nothing about the problem. He grabbed the first technician he saw roaming around the dealership and told me to tell him the problems I was having with car, and then walked off. The technician explained to me that he could not do anything because he gets work orders from the service writer that works in the service dept. I had to go and find the manager where he was sitting at his desk doing nothing, and I knocked on the door and he asked me what did I need him for and I told him that the salesman told me that he made reservations for me to get ANOTHER loaner car. He went looking around and finally came back with some keys for a loaner car and said call the shop in the morning. I called the shop and they assigned me an adviser. When I told the adviser that i had just purchased the vehicle from lot he seemed to be shocked that the vehicle was sold there. He did an inspection and said that the car needed a rack and pinion. That took another week to get done. Got the vehicle back and nothing changed, I was still having the same problems. I kept the vehicle for a month and back in the shop it goes, but this time the used car sales department did their best not to have anything to do with it. The service writer told me that the car needed CV boots and they were leaking, my transmission was reset and that unless I was going to pay for it I would have to start using my warranty. But I found that to be funny because if they inspected the steering like they said the first time then they would have saw that the car needed CV boots. And to mention once again this is all within 4 months. I recently found out why the car has all of these issues, and it because it was in a front end collision that i was not informed about at time of sale. Everyday this vehicle breaks down more and more and nobody seems to want to do anything about it.
Desired Settlement: I would like another vehicle similar to the one I purchased or greatly reduce the price.
Business Response: The customer for the above case was contacted by our service manager, ***** **** and the issue was resolved.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|7/27/2012||Problems with Product/Service|
|6/13/2012||Problems with Product/Service|
|11/10/2011||Problems with Product/Service|
|11/7/2011||Problems with Product/Service|