BBB Accredited Business since
Phone: (301) 585-3600 2325 Perking Place, Silver Spring, MD 20910
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A BBB Accredited Business since
BBB has determined that Washington Xin Xing Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Washington Xin Xing Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Yang K Chen, President
Auto Body Repair & Painting
Alternate Business NamesA Quality Autobody & Paint
2325 Perking Place
Silver Spring, MD 20910 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: The person involved is called Mr C***, the owner. I have a *** X3 and he has fixed it on a number of occasions. This time, the car was given to him over 2months ago and he has been saying he can fix it but it never happens. I have been paying rental of over 3000 dollars and am fed up so decided to take action.I have asked him to provide me with all the places he has taken the car and the people's names to figure out what he is doing...Please help...
Desired Settlement: I would like to know what the problem with the car is... why is it that he says he can fix it but it is taking so long...Who has he taken the car to for repair....Which *** dealership has he asked to help...Ultimately I would like him to take it to a reputable *** dealership to be fixed at his own expense. I think it is only fair as I am over 3000 dollars out of pocket for rental costs.
A-Quality Auto Body & Service
2325 Perkins Pl,
Silver Spring, MD 20910
Re: Complaint Background:
Model: *** **
To The Better Business Bureau:
I am writing in reference the complaint that was submitted on 4/12/2014 12:00:00 AM and was assigned the ID of ********.
The customer agreed to replace used transmission, total amount about two thousand plus for part and labor. After the replacement, the car does not move and it needs to be towed to the Silver Spring *** for reprogramming. Two days later, the dealer told us that they cannot do it and want us to take the car back because they were not happy that the car was not service by the dealership.
When the car go towed back to our shop. We told the customer that the dealer don't want to program the car because the car was not serviced by the dealer. The customer told us that they are renting a car and need a car to drive. We offer the customer our car (***** *****) to use free of charge. The customer does not want to drive the vehicle.
After about 2 days we found a near by transmission rebuilt shop. They ran a diagnostic and told us that the problem is with the differential sensor. We put an special order in for the differential sensor, after a month, we did not receive the order, we cancelled the order. We found **** ****** Transmission and got the part for differential sensor. The transmission rebuilt shop put in the part, however, the transmission still wouldn't work. Finally, we found the ******** transmission, they asked us to replace all the electronic system related to transmission and finally got the transmission to work. They charged over for labor and parts and the customer went and paid the cost. We also lost time and money on this vehicle, and we did not charge the customer for towing, and contacting different service providers.
We tried our best to service the customer as best as we could.
A-Quality Auto Body & Services