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A BBB Accredited Business since
BBB has determined that Sloans & Kenyon Auctioneers and Appraisers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Sloans & Kenyon Auctioneers and Appraisers include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Type of Entity
Business ManagementMs. Stephanie Kenyon-Beehler, President Ms. Lourdes Baldoza-Cabanas, CFO
Alternate Business NamesS & K Consignment Boutique Sloans and Kenyon Auctioneers and Appriasers Stephanie Kenyon & Associates Inc
7034 Wisconsin Avenue
Chevy Chase, MD 20815 Directions
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Additional Phone Numbers
- (301) 634-2345(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: In January at one of the Tuesday open appraisals, I was given an estimate by ********* Kenyon on a dining set (table, chairs and sideboard) of several thousand dollars. Respectively, the table appraised at approximately $1200-$1500, the chairs $800-$1200, and the breakfront at $2000-$2400, totaling a minimum of $4300. **. Kenyon noted that the items would be suitable for their next auction on April 20th-21st. For the next couple of weeks, I listed the items on ********** in attempt to sell to private buyers for approximately that which she appraised them. The highest offer I received was $3750, so I decided to pursue committing our items to sale with S&K. I arranged for the auction house to pick up the property from my home the last week of February (noting the $125 fee for such), signed the contract which had been emailed to me (noting the commissions likely to be incurred and the $20 photography fee), but was never contacted about the specifics of pricing my items once they had arrived at their facility. This is in total violation of the terms of our agreement. Per condition 1 of the contract, I was not advised "of the method and location of the sale of the Property." In fact, I heard nothing from S&K in the interim period from late February when my items were picked up through the April auction. I also was not offered the opportunity to set a reserve per condition 8 of the agreement which notes "You may elect to establish a mutually acceptable reserve, which is the minimum price acceptable for the sale of the Property. In no event may a reserve exceed the low end of the presale estimate." This right was denied to me despite several attempts to contact S&K (three via telephone and 1 in person in mid-March). On all of these occasions, I was told that an estimate on which to base the reserve had not yet been set, but I would be contacted at least 10 days prior to the April auction to discuss such. Days and weeks passed, and no word from any representative of S&K. In the interim, we relocated across the country in late March, and the imminence of the situation fell off my radar. Thankfully, I had set a reminder on my phone to follow up regarding the outcome of the auction as of April 20th. When I contacted the auction house on the 20th, I was told that my items had gone to auction at much lower prices than had originally been estimated. The table was apparently offered at $500-$700 (approx 40% of initial appraisal), the chairs at $1000-1200 (the only item that was priced higher than the estimate), and the breakfront at $700-$900 (35% the initial appraisal), totaling (half of what I was originally estimated). Extremely dissatisfied with these numbers, I asked to speak to **. Kenyon who was not available, so I left her a message letting her know of my disappointment. I was subsequently contacted back by her and told that the discrepancy between what she estimated in January and what she priced the items at in April was due to "the demands of the market," something that I cannot fathom fluctuates so rapidly for these older pieces in such a short span of time. She was not able to update me as to the outcome of the auction, so she said that she would have ***** ******* contact me as soon as that information was available. I spoke with **. ******* on April 23rd and was told that the breakfront was the only item that sold at auction, and that it went for $375 (less than 20% the original estimated value)!!! After commissions and fees, I am entitled to a mere $150. I was extremely upset at this as I had an opportunity months earlier to sell the entire set for 10 times that much, and I feel extremely mislead by S&K's dishonest business practices. **. ******* offered to return my items to me or to donate them on my behalf, rather than honor the remaining terms of their contract per condition 7 "unsold property" wherein other options for sale remain. It is noted that this option further entitles me to have influence over the pricing of my items - something that has not honored by their business practices thus far. Unfortunately, had I done my research prior, I would have seen that they are not highly regarded by previous consignors, and I may have used better judgment in the commitment of my items to sale. I am now asking for the assistance of the Better Business Bureau to mitigate this outcome of S&K's flawed business practices.
Desired Settlement: In settlement, I am requesting for S&K to offer my items at the next quarterly auction, waiving any interim storage fees for the two unsold pieces. I also request that I am consulted regarding the price set for my items and that the terms of the original contract be honored in my allowance to set a minimum or reserve based at a minimum on the prices set for April's auction (ie: no estimating them for the next auction at a lower price to alleviate their financial responsibility to me). Alternatively, I may consider their offer to donate the items on my behalf only if the original TOTAL estimate of $4300 be provided as a write-off value to me for tax purposes as it is through no fault of mine that the one item sold was extremely underpriced. As a final alternative, I would accept free housing of my remaining unsold items until such time that I can arrange for them to be picked up to be sold by a more reputable and honest institution or for private sale. I am willing to discuss any of these options or reasonable proposals by S&K to remedy the current situation.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved