BBB Accredited Business since

Military Benefit Association

Additional Locations

View Additional Phone Numbers 14605 Avion Pkwy, Chantilly, VA 20151

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Military Benefit Association offers group life insurance, TRICARE supplement insurance, and other benefits to active/veteran/retiree military, federal civilians, and their families.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Military Benefit Association meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Military Benefit Association include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Military Benefit Association
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 05, 2000 Business started: 01/19/1957
Type of Entity


Business Management
Mr. Mike Reyna, President Ms. Glenda Lee, Office Manager
Contact Information
Customer Contact: Ms. Glenda Lee, Office Manager
Principal: Mr. Mike Reyna, President
Business Category

Associations Insurance Consultants

Alternate Business Names
Additional Information

The Association is a non-profit organization exempt from Federal Income Taxes under section 501(c)(9) of the Internal Revenue Code that was established in 1956. MBA is governed by a seven member volunteer board of active and retired military members. MBA membership totals approximately 90,000. The Association offers various financial benefits to members, including discounted health, educational and group life insurance coverage to active and retired military personnel, as well as to civilian employees of the United States Government.  Types of coverage include group term life and TRICARE supplement. erage include group term life and Tricare supplement.

Additional Locations

  • 14605 Avion Pkwy

    Chantilly, VA 20151

  • PO Box 221110

    Chantilly, VA 20153


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/25/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: i would like this company to remove our address from their mailings

Desired Settlement: to stop all future mailings to our address

Business Response: From: Glenda L** <****>
Date: Tue, Jun 23, 2015 at 12:05 PM
Subject: RE: **** ********* Complaint (********)
To: ***** ****** <*******>

We will make sure he does not receive any more mailings.
Thank you
Glenda L**

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 


**** *********

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Military Benefit Association
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)