BBB Accredited Business since
Any Brand Appliances Repair Corp
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A BBB Accredited Business since
BBB has determined that Any Brand Appliances Repair Corp meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Any Brand Appliances Repair Corp include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Amjad Jamil, President
Appliances - Small - Service & Repair
3440 Rock Spring Avenue
Falls Church, VA 22041 (703) 824-3600 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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BBB Complaint Process
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BBB Reporting Policy
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Additional Phone Numbers
- (202) 234-1191(Phone)
- (202) 470-4239(Phone)
- (202) 470-4399(Phone)
- (202) 683-7040(Phone)
- (240) 292-1552(Phone)
- (301) 328-1258(Phone)
- (301) 576-0952(Phone)
- (301) 637-0388(Phone)
- (301) 637-0405(Phone)
- (301) 637-0406(Phone)
- (301) 637-0415(Phone)
- (301) 710-5580(Phone)
- (703) 313-8324(Phone)
- (703) 382-0306(Phone)
- (703) 639-4596(Phone)
- (703) 650-0764(Phone)
- (703) 822-7724(Phone)
- (703) 824-3600(Phone)
- (703) 824-9777(Phone)
- (703) 873-7343(Phone)
- (703) 873-7483(Phone)
- (703) 873-7500(Phone)
- (703) 879-3683(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I called this company ABA because my ice-maker was clogging the ice so I called for service. They asked for the make and model of my refrigerator. Now mind you my ice-maker was still working I was getting cubes and crushed ice, but this service person told me it needed replacement $ 369.00with a discount of $ 51.00 totaling $ 318.00. I noticed the maker was not giving the crushed ice just cubes I called to find out why this is a Kenmore side-by side refrigerator sears replaced this ice-maker about 10 years ago no problem I was getting the cubes and the crushed ice . this company tells me forget about sears this is a ice maker it'll cost you more money . when I gave this company my model # I should have the same parts replacement not just what they had on hand.
Desired Settlement: I want my Kenmore ice-maker parts not some genetic parts. I thought that was the reason for asking my make and model of my refrigerator
Business Response: To whom it may concern,On June 20th, 2013 we received a call from ***. ******* ****; the call was concerning her Ice maker which was not dispensing ice. Our technician diagnosed the icemaker was leaking into the ice bucket and was creating a block of ice instead of cubes, obviously a block of ice cannot be dispensed through an ice dispenser. To resolve the issue of the leak in the icemaker it needed to be replaced which was performed by our technician. By replacing the ice maker it solved the issue of the ice maker creating a block of ice which in turn solved the issue of it not being able to dispense the ice. 26 days later on July 16th, 2013, ***. ******* **** is complaining that she is getting cubes of ice but is not able to get crushed ice. This confirms the ice maker is making ice and is being dispensed but just not in crushed form. We solved the issue of the ice not being dispensed which was caused by a leak in the icemaker, now remember the ice maker and dispenser are two different components the ice maker creates the ice and the dispenser dispenses the ice and or crushes it. So basically this is a whole different problem and must be treated as a different problem. We informed the customer that we would be happy to come take a look at the refrigerator, without charging a service call/ diagnosis fee but to resolve the new issue there can be charges for parts/labor if required since it is indeed a entirely a different problem. Best Regards,ABA
Problems with Product/Service
Read Complaint Details
Complaint: Any Brand Appliances came to my home on April 6, 2013 to repair my washing machine. They told me it would cost $160 to fix it, and I agreed to the repair. After the repair was complete, they told me another part was defective but showed me how to work around it. Once they left, the machine didn't work at all, and I had to order a new washing machine. I complained about the poor repair, and was offered a $70 refund on/around April 10th and was told I'd receive it in a week. I have yet to receive this refund, despite calling the company around April 24th and being told it was being mailed the next day.
Desired Settlement: I would like to receive the $70 refund check that was verbally promised to me over the phone by the supervisor/owner of the company.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
|6/28/2012||Problems with Product/Service|