This business is not BBB accredited.

Lehigh Supply Appliances

Phone: (610) 867-0567 312 W Broad St, Bethlehem, PA 18018


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Lehigh Supply Appliances include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Lehigh Supply Appliances include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Lehigh Supply Appliances
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 01, 1980 Business started: 05/01/1998 in PA Business incorporated 01/26/1998 in PA
Type of Entity

Corporation

Business Management
Mr. Charles Deppen, President Mr. Greg Horgash, Treasurer
Contact Information
Principal: Mr. Charles Deppen, President
Principal: Mr. Greg Horgash, Treasurer
Business Category

Appliances - Major - Dealers

Alternate Business Names
Hopen, Inc.

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    312 W Broad St

    Bethlehem, PA 18018

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/25/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We are writing to register a complaint about Lehigh Supply, at *** ***** *** in Bethlehem, concerning a range we ordered from them. The purchase invoice is dated September 4, 2013. These are the details: We went to Lehigh Supply to buy a high end range—a ***, specifically. We told them we wanted the full natural gas model, not propane, not dual fuel. Our contractor went to the store and gave them the model number we had given him. He was told that the number was for the dual fuel version. Knowing we said we wanted all gas he called us to confirm that and we did. He then told them repeatedly that we wanted the all-natural gas model. They told him what the "correct" model number was and that they would provide it. The "correct" model number was for the propane version, one of which they just "happened" to have in the store. Lehigh Supply sent us the propane model. Due to gas line pressure differences the propane model will not work properly on a natural gas line. Lehigh Supply refused to take back the stove they shipped us, which they knew, or should have known, was the wrong one. They said too bad, but you can buy a conversion kit and pay to have it installed. However, the conversion kits are out of stock and back ordered. They finally agreed to pay for the conversion kit, but we're still waiting for it. We have also contacted the *** (****** ******) customer service people. We were told they couldn’t do anything about requiring Lehigh Supply to take back this propane model, but did offer to expedite the shipping of the conversion kit when it came into ********** *****, and extend our warranty for a year. We are still waiting for the kit. Heaven knows how long it will take to come. We told our contractor to order through Lehigh Supply because we wanted to support a local business. Unfortunately, that turned out to be a very bad decision on our part, as their actions in this matter seem, to us, clearly to constitute fraud.

Desired Settlement: Refund