Business ProfileforBray & Scarff, Inc.

I am hoping that others read my review before they make the same mistake that I did. My wife and I are doing a major remodel on a home and decided to use Bray and Scarff to purchase our kitchen appliances. The sales manager, Chris G****, who has since moved to the Frederick, MD location has been absolutely horrible. In trying to coordinate installation, he at first did not return calls. Once we were able to reach him, the install date changed several times. The latest change has delayed the installation beyond our move-in date, so we will now be living without kitchen appliances for almost 1 week. We were informed of this 1 day before the installation date. I made multiple calls to the corporate office and was assured by the operator that someone would contact me regarding my concerns. Two days have passed and no one has reached out. So sad to see what was once a beloved family-run Washington, DC business reach new lows. I went to the Better Business Bureau to view reviews and see that I am not alone. Buyer beware - do not do business with Bray and Scarff. Sorry that 0 stars is not an option on Yelp. Update 1: So we called Chris and demanded that the appliances get installed earlier. He said he would try. He calls back and says that we got moved back onto our move-in date except as they were loading the truck they noticed that the box for the range was damaged and therefore the range is damaged. They are now going to deliver most of the appliances on the move-in date. Other appliances will be delivered within a week. I hope. Update 2: So now off the schedule again. Unbelievable! Called B&S Delivery and found out that Chris never scheduled us for our move-in week. All along, it had been scheduled for week after. Dishonest company with very poor customer service.