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Backyard Amusements LLC

Phone: (301) 375-8892 View Additional Phone Numbers P O Box 636, Bryans Road, MD 20616 http://www.backyardamusements.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Backyard Amusements LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Backyard Amusements LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

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BBB file opened: June 30, 2010 Business started: 03/17/2006 Business started locally: 03/17/2006 Business incorporated: 09/30/2009 in MD
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Chistopher F Avery, Member/Manager
Contact Information
Principal: Mr. Chistopher F Avery, Member/Manager
Business Category

Amusement Park Equipment Party Supplies - Renting


Additional Locations

  • P O Box 636

    Bryans Road, MD 20616

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Additional Phone Numbers

  • (800) 517-9136(Phone)
  • (240) 209-0207 (Fax)
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Complaint Detail(s)

9/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I used the company that I have listed. We rented a water slide, and a moon bounce for my sons birthday party on Aug. 17 2013. The contract stated that they would remove the items at 8pm. They came at 7:24 pm that day and started removing the items. We had also rented 25 chairs from them. At 10:54 pm that same evening they called me, waking me up saying that they were missing 10 chairs. I got out of bed and went down stairs to confirm that the chairs were not here. I told him the chairs were not here and why didn't they count them before they left.

Desired Settlement: Would like a 1/2 of money returned.

Business Response:

**. ******--

Attached is a Word document of our response to **. *********** and **. *****.  Should we send them the letter directly or do we need to wait for a response from the BBB?  Please advise, as this is the first time a customer has file a complaint on Backyard Amusements, LLC.

Backyard Amusements, LLC
P.O. Box 636
Bryans Road, MD 20616
###-###-####
###-###-####
###-###-#### - Fax
www.BackyardAmusements.com

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@BYAmusements
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August 30, 2013

**. ***** *********** and **. ***** *****:

This is in regards to the complaint filed with the Better Business Bureau regarding your rental.  We have spoken with the driver and learned that his untimely arrival and late phone call did not align with Backyard Amusements, LLC policies an procedures.

We apologize on behalf of the driver.  The company's policies and procedures have been reiterated to the driver.  We
understand your frustration, but assure you that such behavior will not be repeated in the future.

Our goal at Backyard Amusements, LLC is to provide our customers with affordable and quality equipment, fun and
exceptional customer service.  We value you as a customer and have enclosed a refund check for $75.00.  Additionally on your next rental from Backyard Amusements, LLC,  you will receive 15 percent off for the inconvenience.

Thank you for bringing this to our attention, your opinion has helped us to improve our operation.

Sincerely,


BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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