BBB Accredited Business since

Duct Doctor USA of Northern Virginia

Phone: (800) 955-1275 View Additional Phone Numbers 42449 Spring Splendor, Ashburn, VA 20148 http://www.ductdoctornova.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Duct Doctor USA of Northern Virginia meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Duct Doctor USA of Northern Virginia include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Duct Doctor USA of Northern Virginia
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: October 14, 2009 Business started: 05/18/2004 Business incorporated: 05/18/2004 in VA
Type of Entity

Corporation

Business Management
Mr. Christopher J Little, President
Contact Information
Principal: Mr. Christopher J Little, President
Business Category

Air Duct Cleaning

Alternate Business Names
Duct Doctor USA of Fairfax County Inc
Industry Tips
Air Duct Cleaning

Additional Locations

  • 42449 Spring Splendor

    Ashburn, VA 20148

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
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  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (703) 766-8477(Phone)
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Complaint Detail(s)

6/13/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a group buy and was told that I would be contacted to set up appointment. A call did come but when I picked up I could only hear advertising messages from the company without any human voice. I listened for a while and hung up. They never called me back again. Last Friday, 4/27/2014 was a deal closing day. I was still waiting for their call. In the afternoon I called to leave a message. But nobody followed up on my message. I called them again on 4/28/14 and was told they would get back to me. They never did.

Desired Settlement: I wanted to participate in the group buy.

Business Response: To Whom It May Concern;

We offered a window to schedule that lasted two weeks for this group of consumers.  It was made clear to the group organizer from the onset that due to number of participant households, it was the sole responsibility of the members to schedule their work during the allotted time frame.  
In good faith, my company reached out once to each home in an attempt to schedule during the two week window.  The terms of the deal were clear and unfortunately this home owner is not happy with us as we will not make an exception for them.  While it seems unpopular with this specific homeowner, we have 45 households in this group that made the effort, scheduled their cleaning and are very happy with our service.
I stand by our company decision and will not allow one public complaint to force my firm into changing course on this matter.  *** ***** is quoted as saying, "The man who complains about the way the ball bounces is most likely the one who dropped it."
I wish this homeowner good luck on the completion of their service project.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

The company's response was not accurate and I would like to dispute that.


The group organizer told us that the company would call me to schedule and the company did not make good faith attempt in the following regards:
(1) They called me on the closing day and played advertisement for a long period of time to encourage me to disconnect.
(2) I did immediately within the same day call them and leave them a message for them to call back. They never did.
(3) I attempted to call them the next business day and was told that they would get back to me but they never did.


Regards,
**** ****





Business Response:

Again, you and you alone out of a group of forty five home owners did not schedule in the allotted time in order to qualify for the discount.  You are upset about your inability to schedule and redirecting your frustration on my firm as it is easy to lash out in a public forum.  I understand your frustration but will not waver in my decision.  If I make an exception for one I will then have to make an exception for all.

Good luck and have a blessed day.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

My claim was based on facts supported by evidence of email message. This person totally ignored the facts and blamed it on customer. Sad. Big fat lies again, without any evidence to the contrary or discrediting my evidence.

Regards,

**** ****