BBB Accredited Business since

Potter Heating & Electric Inc.

Fax: (301) 843-0300 View Additional Phone Numbers 6 Irongate Dr, Waldorf, MD 20602 http://www.potterheatingandelectric.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Potter Heating & Electric Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Potter Heating & Electric Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Potter Heating & Electric Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 19, 1976 Business started: 01/19/1956 Business incorporated 01/01/1965 in MD
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Labor, Licensing and Regulation (DLLR)-MD
500 N. Calvert Street, Room 308, Baltimore MD 21202
http://www.dllr.maryland.gov/license
Phone Number: 410-230-6231
op@dllr.state.md.us
The number is 2661.

Type of Entity

Corporation

Business Management
Mr. Lawrence Potter, President Ms. Mary Potter, Secretary/Treasurer
Contact Information
Principal: Mr. Lawrence Potter, President
Customer Contact: Ms. Mary Potter, Secretary/Treasurer
Business Category

Air Conditioning Contractors & Systems

Alternate Business Names
Potter's Heating & Electric Inc

Additional Locations

  • 6 Irongate Dr

    Waldorf, MD 20602

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Potter installed and has serviced out Geo Thermal AC unit for over 12 years. The past year and 1/2 they have been to our home to service our AC unit because it has failed to turn on for the summer. They installed a new thermostat, new switches, Freon and other items. On the last visit, we were told we needed a new compressor and the cost would now be $5800. Feeling taken advantage of, I asked for a second opinion. This tech looked at our unit and found that when Freon was last installed, it was not done properly causing Freon to leak out over and damage the compressor. He also found that who ever serviced my unit last did not turn on my energy saving switch causing me thousands of dollars over the winter to heat my home.

Desired Settlement: I wrote a letter of complaint to Potter expressing my concerns on this matter and asked that someone contact me about this since we have been customers for so long. I merely wanted someone else to come out to see what we could see and bring all service paperwork back out so we could discuss this and see if in fact a mistake had been made and how to resolve. No one from the company has ever contacted me about this and I feel this is an extreme failure in service. I have two small children and still have no air condition in my home with 90 degree weather because of mistake from a technician from a company that is unwilling to investigate the case.

Business Response: The company states that ****** Potter had left phone messages requesting the customer contact him to resolve the matter, and has not yet heard back.