BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Glenmont Heating & A/C Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Glenmont Heating & A/C Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
DLLR's Division of Occupational and Professional Licensing-MD
500 N Calvert St Rm 301, Baltimore MD 21202
Phone Number: 410-230-6309
The license number is 5467.
Business ManagementMr. Brian P Schindel, President Mr. Greg Schnidel, GM
Air Conditioning Contractors & Systems
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: Earlier last month I responded to a Pepco power watchers ad that stated if I get my a/c tuned up and it passes Pepco's criteria's I can get $100.00 back. From the list of contractors I chose Glenmont Heating and A/C in *********, Md at ###-###-####, The company came out and told me that the tune up is $150.00 but if I pass the efficiency test I would only need to pay $50.00. The tech went out to my unit, after 20 minutes the tech came back in and stated it will be $150.00 because you have a leak so Pepco wont pass your efficiency we have to send a guy out to fix the leak. The tech came out and looked all over: and than "stated I had NO LEAK after that he tried to charge me for that as well. Since than I talked with the mgr. who scheduled me TWICE to come out and repair a low Freon they told me I have witch another tech stated I didn't have and to see if he can get my $100.00 back from Pepco. BUT they NEVER came out
Desired Settlement: to REFUND the $150.00. do to a very deceptive business practice
I am rejecting this response because:
No actually **** I think Glenmont's state mhic license should be seized by the state until you stop all you deceptive and questionable business practices.
The stated dumnmy proff equipment used was the same equiopoment you told Pepco thjhat was out of calerbration and appairently that's a lie if the equipment is dummy proof in the first place.
Business Response: To whom it may concern: and **. ****** and the BBB,
First of all there is nothing Deceptive or Misleading about the business practices of Glenmont Heating and A/C. There is no reason whatsoever for our MHIC license to be revoked or suspended.
I have answered the complaint's/questions presented by you to all the various agencies you have written. You need to accept the fact that your a/c is low on freon and this is according to its manufacturers specifications. It is because of your behavior that you have not gotten your desired solution. I am requesting that you stop with your complaints.
**** ** ********
An in-depth investigation into your co. business practices regarding the MHIC license and deception is underway and will dictate future filings.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.