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Find a Location

CroppMetcalfe has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • CroppMetcalfe

      8421 Hilltop Rd Fairfax, VA 22031-4301

      BBB Accredited Business
    • CroppMetcalfe

      25 Chestnut St Ste B Gaithersburg, MD 20877-2493

      BBB Accredited Business
    • CroppMetcalfe

      5645 General Washington Dr Alexandria, VA 22312-2403

      BBB Accredited Business
    • CroppMetcalfe

      1162 Taft St Rockville, MD 20850-1310

      BBB Accredited Business
    • CroppMetcalfe

      5301 Holland Dr Beltsville, MD 20705-2310

      BBB Accredited Business

    Business ProfileforCroppMetcalfe

    Air Conditioning Contractor
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/19/1998

    Years in Business: 45

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Air Conditioning
    Furnaces
    Heat Pumps
    Boilers
    Maintenance Checks
    Humidification
    Programmable Thermostats
    PLUMBING
    Plumbing Fixtures
    Water Heaters
    Sump Pumps
    Garbage Disposals
    Video Drain Inspection
    PEST CONTROL
    Mosquitoes
    Rodents
    Termites
    Pests and Insects
    Ants
    Bed Bugs
    HOME PERFORMANCE
    Energy Audits
    Duct Cleaning
    Whole-House Checkups
    IAQ Products / Solutions
    ELECTRICAL
    Lighting Repair and Replacement
    Breaker and Fuse Repair
    Outlet Repair and Replacement
    Ceiling Fans and Chandeliers
    Surge Protection

    Business Details

    This is a multi-location business.

    Find a Location

    CroppMetcalfe has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • CroppMetcalfe

        8421 Hilltop Rd Fairfax, VA 22031-4301

        BBB Accredited Business
      • CroppMetcalfe

        25 Chestnut St Ste B Gaithersburg, MD 20877-2493

        BBB Accredited Business
      • CroppMetcalfe

        5645 General Washington Dr Alexandria, VA 22312-2403

        BBB Accredited Business
      • CroppMetcalfe

        1162 Taft St Rockville, MD 20850-1310

        BBB Accredited Business
      • CroppMetcalfe

        5301 Holland Dr Beltsville, MD 20705-2310

        BBB Accredited Business
      Location of This Business
      8421 Hilltop Rd, Fairfax, VA 22031-4301
      BBB File Opened:
      1/1/1995
      Years in Business:
      45
      Business Started:
      2/19/1979
      Accredited Since:
      7/19/1998
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 2701020634A for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA

      These agencies may include:

      Department of Professional and Occupational Regulation (DPOR)-VA

      9960 Mayland Drive, Suite 400

      Henrico VA 23233

      (804) 367-8500

      http://www.dpor.virginia.gov

      BBB records show a license number of 8486 for this business, issued by Department of Labor, Licensing and Regulation (DLLR)-MD. The expiration date of this license is 9/25/2025.

      These agencies may include:

      Department of Labor, Licensing and Regulation (DLLR)-MD

      500 N. Calvert Street, Room 308

      Baltimore MD 21202

      (410) 230-6231

      http://www.dllr.maryland.gov/license

      BBB records show a license number of RC900130 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC. The expiration date of this license is 9/30/2024.

      These agencies may include:

      Department of Consumer & Regulatory Affairs (DCRA)-DC

      1100 4th Street SW

      Washington DC 20024

      (202) 442-4320

      Fax: (202) 6984329

      http://www.pearsonvue.com/dc/industrial_trades/

      BBB records show a license number of PC1000456 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC

      These agencies may include:

      Department of Consumer & Regulatory Affairs (DCRA)-DC

      1100 4th Street SW

      Washington DC 20024

      (202) 442-4320

      Fax: (202) 6984329

      http://www.pearsonvue.com/dc/industrial_trades/

      Type of Entity:
      Corporation
      Alternate Business Name
      • CMH, Inc
      • Cropp-Metcalfe Air Conditioning-Heating-Plumbing-Security
      • Fab Electric, Inc.
      • Compton Air Conditioning & Heating
      Business Management
      • Mr. Mitchell P Cropp, Owner
      • Mr. Tim Cropp, Vice President of Sales
      • Mr. Ben Kelley, Director of Operations
      Contact Information

      Principal

      • Mr. Mitchell P Cropp, Owner

      Customer Contact

      • Mr. Tim Cropp, Vice President of Sales
      • Mr. Ben Kelley, Director of Operations
      Additional Contact Information

      Fax Numbers

      • (703) 698-9158
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/30/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Regarding Invoice #: ********* CroppMetcalfe came on March 23, 2022 to clean the dryer vent. The dryer is located on the 2nd floor on the house with the outside vent on top of the garage roof. The crew that was assigned to this task, were unable to remove the air vent cover because they said they didn't have an extended ladder. The tech finally managed to get hold of a ladder but due to rain, they were not able to perform the cleaning of the vent.I called the main office on March 24 and asked for a competent crew and proper equipment to reach the air vent. They came back on March 28, same crew with an extended ladder, but they were unable to reach the vent, remove the cover and properly clean the vent that now has all the lint. The tech informed us that he could not reach the vent from the outside, which he should have known from his prior visit and that the extended ladder was not the proper equipment. He thinks the vent does not need cleaning. If he could not vacuum the outside vent, how could the duck been properly cleaned? This is a part of the cleaning process for the vent. We are extremely disappointed. Since it was the same crew that came the 2nd time, they should have known to bring proper equipment to reach out the outside vent. We have several contracts with CroppMetcalfe. We have an air conditioning and pest/termite for our primary residence along with contracts for three of our rental properties. We have been with CroppMetcalfe over 10 years and we are very upset with this service. We have received a bill for $245 and I am willing to pay the bill if a tech comes back and actually cleans the outside vent that was never cleaned. I look forward to BBB helping me with this case and having CroppMetcalfe resolve this outstanding issue.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      James J

      5 stars

      11/30/2023

      Recently, Eberto from CroppMetcalfe's Warrenton office came to our house for an electrical repair job covered by Home Service agreement. The young electrician, highly professional, efficient, and patient, solved the problem in a flash to our full satisfaction. We were impressed by his dedication to customer satisfaction and also by his sense of humor. So far, we have scheduled free electrical service twice by CroppMetcalfe under the Home Service agreement, and they always arrived on time and problems solved in no time without any dispute.

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