BBB Accredited Business since

Cardinal Heating & Cooling

Phone: (703) 430-4040 View Additional Phone Numbers 504 Shaw Rd  Ste 221, Sterling, VA 20166 View Additional Email Addresses http://Cardinalheatingandcoolingllc.com View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cardinal Heating & Cooling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cardinal Heating & Cooling include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cardinal Heating & Cooling
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 19, 1993 Business started: 01/19/1991 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Professional and Occupational Regulation (DPOR)-VA
9960 Mayland Drive, Suite 400, Henrico VA 23233
http://www.dpor.virginia.gov
Phone Number: 804-367-8500
The number is 2701039647 A.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Todd Workman, President
Contact Information
Principal: Mr. Todd Workman, President
Business Category

Air Conditioning Contractors & Systems Heating & Air Conditioning

Alternate Business Names
Cardinal Heating and Cooling

Additional Locations

  • 504 Shaw Rd  Ste 221

    Sterling, VA 20166 (703) 430-4040

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/7/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Company present estimate to install AC unit. We agreed to proceed with it Then Cardinal email us and confirm date of installation . 2 weeks after that confirmation, they email saying the following: Hi ******, Unfortunately we will have to cancel the install. It is our busy season and the extent of work that needs to be done is more than we can handle at this time. We are down technicians and do not have the man power at this time. We do not see anything changing in the near future. We do apologize for any inconvenience this may have caused. Regards, **** I called them and they not even offer to re schedule!! For some reason they are not willing to do the job that we agree on

Desired Settlement: I want the installation to be done on time as agreed

Business Response: *** ******,

In regards to *** ***** complaint, he stated that the purchase date was April 8, 2014. **. *****'s email proves that he emailed the property manager on April 9, 2014 to let him know he had "hired" Cardinal Heating & Cooling to complete the install of the HVAC system; however, **. ***** did not sign the proposal that was provided to him by the Good Unit date which was March 31, 2014 and therefore, the proposal was no longer valid.  I have attached the proposal that was submitted to **. ***** on March 12, 2014.  Our normal process to proceed with an acceptance of a proposal requires a signature, date, and payment type from the customer.  Again, Cardinal Heating and Cooling never received **. ***** signed/executed acceptance of the proposal.  **. ***** needed to sign the proposal by March 31, 2014 (the Good Until date) in order for the proposal to be valid.  I am sorry this did not work out for **. ***** as he had hope, but the bottom line is our proposal was never signed and as of today, I still do not have a signed proposal.

Regards,

*** ** *******
Cardinal Heating & Cooling
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