BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Arlington Heating & Air Conditioning. Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Arlington Heating & Air Conditioning. Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Department of Professional and Occupational Regulation (DPOR)-VA
9960 Mayland Drive, Suite 400, Henrico VA 23233
Phone Number: 804-367-8500
The number is 2701014635 A.
Type of Entity
Business ManagementMr. Thomas C Croker, President Ms. Jessica McGhee, Office Manager
Air Conditioning Contractors & Systems Heating & Air Conditioning Heating Contractors
3516 S Four Mile Run Dr
Arlington, VA 22206 Directions
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Types of Complaints Handled by BBB
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Additional Phone Numbers
- (703) 671-9850 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I paid $95 on November 6, 2012 to Arlington Heating and Air for a checkup. I did not pay to renew because despite buying a new compressor and air conditioner with this company, they kept telling me I needed a new system. I told them I wanted to pay per visit. On July 9, 2013 I paid for a one year renewal of my contract for the Spring and Fall Check up. At this time I paid $220 for the renewal. I called today to get my fall check up, and they told me the renewal was for my visit in 2012. I told them I had a record of payment for this visit, and they needed to return the $110 to me.
Business Response: This customer has always been on a Fall / Spring contract meaning they receive a Fall check up and then a Spring check up. When the fall rolls around again, they pay the renewal for the FCC. Last year, we were called out for a no heat call. We have a $95 trip charge for contract customer. She was charged $95 on November 6, 2012 for a trip charge, not a renewal and not a maintenance check. We found a restriction in the outdoor unit. We returned the following day for no charge and did a $1,000 repair for no charge. As part of the no charge, we completed the annual heating inspection which was due for renewal at that time. We then performed the cooling inspection on July 9, 2013. The customer didn't pay the renewal until that July visit which is why they feel entitled to another check up. However, it was supposed to be paid while we were there in November.
With that being said, we went ahead and refunded the customer $110 on November 20, 2013 and cancelled the contract.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]