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Arlington Heating & Air Conditioning. Inc

Phone: (703) 444-9463 View Additional Phone Numbers 3516 S. Four Mile Run Drive, Arlington, VA 22206 http://www.arlingtonheating.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Arlington Heating & Air Conditioning. Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Arlington Heating & Air Conditioning. Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Additional Information

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BBB file opened: September 19, 1958 Business started: 01/19/1958
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Professional and Occupational Regulation (DPOR)-VA
9960 Mayland Drive, Suite 400, Henrico VA 23233
http://www.dpor.virginia.gov
Phone Number: 804-367-8500
The license number is 2710019955.

Type of Entity

Corporation

Business Management
Mr. Thomas C Croker, President Ms. Jessica McGhee, Office Manager
Contact Information
Principal: Mr. Thomas C Croker, President
Business Category

Air Conditioning Contractors & Systems Heating & Air Conditioning Heating Contractors


Additional Locations

  • 3516 S. Four Mile Run Drive

    Arlington, VA 22206

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Additional Phone Numbers

  • (703) 671-9850 (Fax)
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Complaint Detail(s)

11/27/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid $95 on November 6, 2012 to Arlington Heating and Air for a checkup. I did not pay to renew because despite buying a new compressor and air conditioner with this company, they kept telling me I needed a new system. I told them I wanted to pay per visit. On July 9, 2013 I paid for a one year renewal of my contract for the Spring and Fall Check up. At this time I paid $220 for the renewal. I called today to get my fall check up, and they told me the renewal was for my visit in 2012. I told them I had a record of payment for this visit, and they needed to return the $110 to me.

Business Response: This customer has always been on a Fall / Spring contract meaning they receive a Fall check up and then a Spring check up.  When the fall rolls around again, they pay the renewal for the FCC.  Last year, we were called out for a no heat call.  We have a $95 trip charge for contract customer.  She was charged $95 on November 6, 2012 for a trip charge, not a renewal and not a maintenance check.  We found a restriction in the outdoor unit.  We returned the following day for no charge and did a $1,000 repair for no charge.  As part of the no charge, we completed the annual heating inspection which was due for renewal at that time.  We then performed the cooling inspection on July 9, 2013.  The customer didn't pay the renewal until that July visit which is why they feel entitled to another check up.  However, it was supposed to be paid while we were there in November.  

 
With that being said, we went ahead and refunded the customer $110 on November 20, 2013 and cancelled the contract.  

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

***** ******

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/29/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Despite several attempts, I have been unable to get Arlington Heating & Air Conditioning to refund the unused portion of my maintenance agreement as requested. The plain language of its "Preventative Maintenance Agreement" states that it may be "cancelled for any reason" and a "refund will be made at the owner's request." Since 17 September 2012, I have twice requested cancellation by phone with the company's maintenance scheduler and each time was assured that "***** would process my request within the next couple of weeks." On January 27, 2013 I sent a a letter to the company, by first class mail using one of the company's pre-addressed envelopes, summarizing my previous attempts to cancel and receive a refund and expressly requesting a refund of $122.50 (the unused portion of the maintenance agreement). I have never received a refund, or the courtesy of a verbal or written reply, but recently received a maintenance agreement renewal statement from the company in the mail.

Desired Settlement: Receive the $122.50 refund that I have been requesting since September 2012.

Business Response: Customer was reimbursed for the remaining portion of his maintenance agreement on 04/17/13.  Refunds on maintenance agreements are not calculated by 50% of the value.  The refund as detailed in the terms and conditions is calculated based on how many checkups have been completed.  Also, accessory items are not reimbursed if a checkup has already been performed.   In this case, we already performed the AC inspection.  Therefore, the contract converts to an AC only contract which is $125 + the humidifier which is $25 totaling $150.  Since they originally paid $220, he was refunded the difference of $70.  Please let me know if you have any questions at this time.    

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/9/2012 Billing/Collection Issues
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