BBB Accredited Business since

Arlington Heating & Air Conditioning. Inc

Phone: (703) 444-9463 View Additional Phone Numbers 3516 S Four Mile Run Dr, Arlington, VA 22206 http://www.arlingtonheating.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Arlington Heating & Air Conditioning. Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Arlington Heating & Air Conditioning. Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Arlington Heating & Air Conditioning. Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 19, 1958 Business started: 01/19/1958
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Professional and Occupational Regulation (DPOR)-VA
9960 Mayland Drive, Suite 400, Henrico VA 23233
http://www.dpor.virginia.gov
Phone Number: 804-367-8500
The number is 2701014635 A.

Type of Entity

Corporation

Business Management
Mr. Thomas C Croker, President Ms. Jessica McGhee, Office Manager
Contact Information
Principal: Mr. Thomas C Croker, President
Business Category

Air Conditioning Contractors & Systems Heating & Air Conditioning Heating Contractors


Additional Locations

  • 3516 S Four Mile Run Dr

    Arlington, VA 22206

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/27/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid $95 on November 6, 2012 to Arlington Heating and Air for a checkup. I did not pay to renew because despite buying a new compressor and air conditioner with this company, they kept telling me I needed a new system. I told them I wanted to pay per visit. On July 9, 2013 I paid for a one year renewal of my contract for the Spring and Fall Check up. At this time I paid $220 for the renewal. I called today to get my fall check up, and they told me the renewal was for my visit in 2012. I told them I had a record of payment for this visit, and they needed to return the $110 to me.

Business Response: This customer has always been on a Fall / Spring contract meaning they receive a Fall check up and then a Spring check up.  When the fall rolls around again, they pay the renewal for the FCC.  Last year, we were called out for a no heat call.  We have a $95 trip charge for contract customer.  She was charged $95 on November 6, 2012 for a trip charge, not a renewal and not a maintenance check.  We found a restriction in the outdoor unit.  We returned the following day for no charge and did a $1,000 repair for no charge.  As part of the no charge, we completed the annual heating inspection which was due for renewal at that time.  We then performed the cooling inspection on July 9, 2013.  The customer didn't pay the renewal until that July visit which is why they feel entitled to another check up.  However, it was supposed to be paid while we were there in November.  

 
With that being said, we went ahead and refunded the customer $110 on November 20, 2013 and cancelled the contract.  

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

***** ******


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Arlington Heating & Air Conditioning. Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)