BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that eLocal.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for eLocal.com include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Bruce Aronow, CEO Mr. Andrew Aronow, President Ms. Joanne Schell, Chief Administrative Officer
Advertising - Internet Advertising - Directory & Guide Internet Marketing Services
Alternate Business NameseLocal USA, LLC
1100 E Hector St Ste 101
Conshohocken, PA 19428 (610) 629-6400 Directions
PO Box 495
Dresher, PA 19025
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I was contacted by this company and persuaded to pay for a 3 month trial and assured that this would not be a recurring charge and that I would be asked if I wanted to renew. I agreed to those specific terms and paid $360 for a 3 month period. On the 4th month I was not contacted by the company but they took $120 out of my account without my authority. I called them about this and a manager called ***** claimed I was shouting and when I said I was not he hung up on me. I have sent an email to **** ****** who is the president asking for a refund, I have left 2 messages, I have reported the fraud to my credit card. The company claims they sent me notice of a recurring charge but they did not. I want them to refund the $120 dollars and cancel any contract they think they have with me.
Desired Settlement: I want my $120 refunded and a letter confirming that they will not attempt to take any more money from my account.
---------- Forwarded message ----------
From: ***** ****** <*******************>
Date: Tue, Jul 23, 2013 at 5:41 PM
Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #*******.
Cc: "*****************" <*****************>
Dear Sir or Madam
I wish to withdraw my complaint forthwith as the matter has been resolved to my satisfaction.
Rodriguez Quality Roofing-Siding-Windows
BBB's Final Determination: Consumer accepted resolution offered by the business.