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BBB Accredited Business since

eLocal.com

Additional Locations

Phone: (610) 629-6400 Fax: (877) 933-5622 1100 E Hector St  Ste 101, Conshohocken, PA 19428 View Additional Email Addresses http://www.eLocal.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that eLocal.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for eLocal.com include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Additional Information

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BBB file opened: March 17, 2008 Business started: 01/07/2007 in PA Business incorporated: 01/04/2010 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Bruce Aronow, CEO Mr. Andrew Aronow, President Ms. Joanne Schell, Chief Administrative Officer
Contact Information
Principal: Mr. Bruce Aronow, CEO
Customer Contact: Ms. Joanne Schell, Chief Administrative Officer
Business Category

Advertising - Internet Advertising - Directory & Guide Internet Marketing Services

Alternate Business Names
eLocal USA, LLC

Additional Locations

  • 1100 E Hector St  Ste 101

    Conshohocken, PA 19428 (610) 629-6400

  • PO Box 495

    Dresher, PA 19025

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Additional Email Addresses

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Complaint Detail(s)

7/24/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was contacted by this company and persuaded to pay for a 3 month trial and assured that this would not be a recurring charge and that I would be asked if I wanted to renew. I agreed to those specific terms and paid $360 for a 3 month period. On the 4th month I was not contacted by the company but they took $120 out of my account without my authority. I called them about this and a manager called ***** claimed I was shouting and when I said I was not he hung up on me. I have sent an email to **** ****** who is the president asking for a refund, I have left 2 messages, I have reported the fraud to my credit card. The company claims they sent me notice of a recurring charge but they did not. I want them to refund the $120 dollars and cancel any contract they think they have with me.

Desired Settlement: I want my $120 refunded and a letter confirming that they will not attempt to take any more money from my account.

Consumer Response:

 
---------- Forwarded message ----------
From: ***** ****** <*******************>
Date: Tue, Jul 23, 2013 at 5:41 PM
Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #*******.
To: info@mybbb.org
Cc: "*****************" <*****************>


Dear Sir or Madam
 
I wish to withdraw my complaint forthwith as the matter has been resolved to my satisfaction.
 
regards
 
***** ******
Rodriguez Quality Roofing-Siding-Windows

BBB's Final Determination: Consumer accepted resolution offered by the business.

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