BBB Business Review
What is a BBB Business Review?BBB Accredited Business since 04/01/2008
Infinity Roofing
Phone: (250) 661-3722Fax: (250) 598-3720View Additional Phone Numbers2950 Douglas Street, Ste 310, Victoria, BC V8T 4N4 Send email to Infinity Roofingwww.infinityroofing.ca
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BBB Accreditation
A BBB Accredited Business since 04/01/2008
BBB has determined that Infinity Roofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Infinity Roofing's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Guarantee / Warranty Issues | 1 |
| Problems with Product / Service | 1 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Total Closed Complaints | 2 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Sole Proprietor
Contact Information
Principal: Mr. Eric Rae (Business Owner)Business Category
Roofing Contractors, Contractor - Flat Roof, Roofing Service Consultants, Contractor - Metal Roofing, Commercial Roofing
Products & Services
Infinity Roofing provides experienced installation of all roofing products (fibreglass laminates, torch-on, metal, tile and cedar) and on call leak repair service. Infinity Roofing does not use sub-contractors and backs all work with a 100% customer satisfaction guarantee from the installation to the clean-up.
Infinity Roofing offers Customized payment plans.
Industry Tips
Home Contractors: Tip-offs to Potential Rip-offsLocationsX
1 Locations
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2950 Douglas Street, Ste 310
Victoria, BC V8T 4N4Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Vancouver Island. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Infinity Roofing is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.